ServiceNow Community

Printers not getting discovered and difference b/w cmdb_ci_ip_address and discovery_range_item table

We have a Discovery Schedule that runs every Sunday with 79 IP ranges for printers. However my CMDB team shared a list of additional printer IP addresses which are missing in cmdb_ci_printer table. Later we figured it out those ranges are not part of...

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Resolved! Script Hellp!!

I need to Allow user to generate "Security Incident" via normal Incident record but we have to make sure that logged in user has access to "Security Incident" Table?

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Printer Discovery schedule

"I’m discovering printer devices using discovery schedules, When the SNMP version is set to 'ALL', the discovery fails. However, when I set the SNMP version to V1/V2, the same discovery schedules completes successfully. Could you help me understand w...

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Midserver down after zurich upgrade to patch3

We recently upgraded our instance from Xanadu Patch 10 to Zurich Patch 3, following which our MID Server (ID: c872d00bdb225380299fe1d3ca9619d6) has been consistently failing. Upon attempting to restart, the server comes online briefly (for about a mi...

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Delete Multiple records

Hi All, We want to delete multiple records in Software Installation table approx 8.8 Million records The purpose of this activity is to clean up the data and load it fresh, can You recommend a best solution with out any performance issues Instance : ...

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How to insert fields using ACLs, Business Rules,

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I have implemented a flow using code that works as expected in most cases

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Can we filter search widget to show certain suggestions for Catalogs and KB's

Hi, can we restrict the search widget which has AI Search and Zing search is enable, i need filter to show suggestions of catalog items and KB's which is in a particular application scope or in a topic with child topics can you share me the steps to ...

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ATF "Set Component Value" Step Displays sys_id Instead of Display Value

We are encountering an issue while creating an ATF test step using "Set Component Value". For a reference field, even though the display value is set to the name field, the label in the test step shows the sys_id of the record instead of the expected...

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Selected Catalog item variables are not properly visible in RITM's Variable Editor?

Hi All, I'm facing one issue that the variables from catalog item are not properly visible in RITM's Variable Editor. Do I need to make any additional configuration for this?In our catalog item we have multiple fields, based on category and subcateg...

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How to Edit Default filter on Incident Table? Zurich

I am unable to edit the default filter. See attached. On the incident form i went to Configure->List Control....and added "Edit default filter". Refreshed.....No edit default option appears.....I have searched for solution with no results. How do i...

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Question : CLONE the ESC or Customize the OOTB?

Hi everyone,I’m currently implementing ESC for one of our clients.I’d like to ask Is it a best practice to CLONE the ESC and use the cloned version for customization,or should we Customize the OOTB one and only clone like theme , taxonomy as needed?...

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creating a basic portal

so im trying to practice on portals and i created a new portal. the thing is, im using the index page for service portal but then im unable to add my tagline and the rest under quick setup. Question is, is it because im using the index page and i can...

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Need guidance for preparing for CIS-Vulnerability Response certification

Hi everyone,I’m planning to prepare for the CIS-Vulnerability Response certification, but I haven’t worked on this module so far. I’m a bit confused about what topics I should focus on and which areas from the ServiceNow documentation are most import...

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Technical Dept of Homegrown Applications in EA Workspace TPM/TRM

Hi, we recently came across requirements regarding Technical Dept, for which we are not sure how to utilize the TPM/TRM to take care of them. 1.) How can technical dept, that is not related to the lifecycle, but instead shortcuts taken during develop...

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