Enhanced Search Improvement

Hi everyone, We need to setup AI Search and the Enhanced Chat Experience on the service portals of a customer. What is required is that in the chat and the search results, if a user asks a question like "Can i take maternity leave", the system not on...

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How to add the copy permalink in view article service operation workspace

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under CMDB 360 In CMDB Multi‑Source Data, seeing attribute column headers as Col 0, Col 1, Col 2

under CMDB 360 In CMDB Multi‑Source Data, seeing attribute column headers as Col 0, Col 1, Col 2… instead of real field names. How to get the attribute names ?

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Hide 'global ui action- delete' in custom application

I have scoped table and on the default form view there is global 'Delete' button. I would like to hide that button for all the users.  I have tried to use 'UI action visibilty' tab but it's not working for default view. How to hide that?  Can someone...

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glide.update_set.auto_preview is true still update sets are in loaded state

glide.update_set.auto_preview is true in my system still after retrieving update sets, it remains in loaded state.

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Where to find this to disable OOB approval comments?

Approval is triggered from the OOB 'Ask for Approval' flow designer action but not sure where. We suspect its coming from a script include? still unsure nevertheless. image below for more info, (group name and user name redacted for privacy hence the...

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Can we create variable type

Can we create variable type in native view?

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Workspace and Requires role in UI actions

Hi All, How Workspace and require roles works in UI Actions, can any one share with real time use cases.

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Dynamic tasks in a Playbook under CSM/FSM Configurable workspace

 Displaying dynamic tasks in a Playbook's visual representation when those tasks will be generated as a loop in playbook itself. Provided agent has to provide no. of dynamic tasks(integer value) to be generated. Zurich version. Community folks, Any g...

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How intergate servicnow with entra id using graph API

How intergate servicnow with entra id using graph API

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⚠️ Atenção: O cronômetro está rodando!

  Se você tem planos de tirar a sua certificação CIS-DF, o prazo final é 30 de junho de 2026.   O movimento no Brasil está gigante! Centenas de profissionais já garantiram suas certificações e estão colhendo os frutos no mercado. Não fique para trás ...

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Automated Lifecycle Management: Multi-App & Plugin Batch Updates

Automated Lifecycle Management: Multi-App and Plugin Batch UpdatesThe ChallengeManaging updates for dozens of ServiceNow Store Applications and Plugins is traditionally a manual, time-consuming process. Administrators usually have to navigate to the ...

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Unable to delete reconciliation rules from CI Class Manager

A user with appropriate roles such as admin/cmdb_admin is unable to delete reconciliation rules from CI Class Manager. When attempting to delete a rule, the system displays a success message, but the rule appears again afterward.I verified that the r...

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Customize message omit for attachment size exceed the property

In ServiceNow there is a property called "glide.email.outbound.max_total_attachment_size_bytes" which controls the maximum size of the attachments sent to user emails. Some users reported that the message it's self is not clear enough so they are ask...

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