ServiceNow Community

Need Some Demo Data for Certificate and Inventory management

Request if any one have Demo Data for Certificate and Inventory management. I am implementing a Green field project. I want to do testing on the developer instance.

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Salesforce Spoke – Multiple Tenant Integration

Hi Team,I am working on integrating ServiceNow with Salesforce using the Salesforce Spoke. In our setup, we have two different Salesforce tenants that need to be integrated with ServiceNow.To achieve this, I created two child connections under the Sa...

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More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

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Data Load into Telecom Network Inventory Classes

Hi everyone, I am trying to understand the relationship between the "Set inventory attributes" in servicenow TNI. I know the TNI classes are extended from the base CMDB classes but to create that TNI relationship we use the "Set inventory attributes"...

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Upgrading to Australia and Dashboards issue.

Hello all, We have Dashboards that contains reports and Performance analytics reports along with Interactive filters. But moving forward when we upgrade our version to Australia, these dashboards will still exist in the system, but few reports or cus...

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CMP Delta Exams closed in the middle of the day

I was completing my final CMP exams today on April 16th, ~6pm Mountain Time. I complete the ITSM Delta, then after returning to the home page can no longer can find my remaining two Delta exams for VR and HR. I notice that 6PM Mountain is 12 UTC, so ...

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Can you track specific views from users on news articles?

Is there a table you can pull data from for news article content? OOB you can see how many users have viewed it, but we want the ability to see which specific user viewed it, similar to how you can see user data for knowledge article views. Any idea...

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Creating a Story from a Demand - copying data

Zurich Patch 7 We would like to copy additional fields to the story when we create it from a demand. Most are relatively straightforward but one is a bit more complicated. We want to map impacted business applications from the Demand to product on St...

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Resolved! Streamlining Regression Testing during ServiceNow Upgrades with AI-Driven Automation

Hi Team,I have a question regarding regression testing during ServiceNow upgrades. We often face bottlenecks when a new patch is released, as manual updates to test scripts are time consuming.I am researching how AI powered test automation can help i...

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How to dynamically enforce mandatory attachment on Record Producer based on Multiple Choice variable

Hi everyone, I'm struggling with a requirement on a Record Producer in the Service Portal.I have a Multiple Choice variable (Values: 'yes', 'no'). If the user selects 'no', the checkbox "Mandatory Attachment" on the record producer tab Portal setting...

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Now Assist Context Menu Not Showing for Custom Field in HR Case (Close Notes)

Hi everyone,I’m currently facing an issue with configuring Now Assist for a custom field in an HR Case and would appreciate your guidance.Context:I have created a custom field “Close Notes” on the HR Case form which is HTML field type.I have config c...

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Genius result link openning in the same tab

Hi,can anyone please help me why these genius results links can't be opened in a different tab even by clicking ctrl + click?

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What are the differences between Platform Analytics & Performance Analytics?

Hello.Could anyone please clarify the difference between Platform Analytics and Performance Analytics?Is my understanding correct that Platform Analytics is available by default in the base system, while Performance Analytics (with paid subscription)...

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Performance Analytics.
Reporting

Restoring Archive records

Hi, We need a process to select an archive record and submit a request for restoring it. Upon admins accepting the request, the record should be restored to the original table. This needs to be implemented only for CMDB CI's. I tried considered a var...

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Now Assist Context Menu for Custom Skill

Has anyone been successful in deploying a custom skill using the Now Assist Context Menu option? I am attempting to use the custom location option to have a banner display at the top of the form, similar to Incident Summarization, but no banner appea...

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