ServiceNow Community

SOW - Service Operation Workspace - Chat Customization

Hi All,My instance is in Zurich release,When a help desk agent is working on Interaction A, and the end user replies on Interaction B (chat),the agent should get a visual alert so they notice it immediately —either:a popup / toast notification, ora g...

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GRC compliance issue

When a risk or an exception is approved for a issue, should we close the issue or leave it in response status ? if we can close the issue then what status it should be closed as - Closed complete, Closed-incomplete? Please share any relevant document...

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Compliance Management

[GF #1] Completed ArchX | Here's my journey and Ask Me Anything

Today I completed the Architecture Excellence expert program and here’s what I learned. If you consider to take this class, feel free to reach out in the comment section or in DM. Registration at SN UniversityLearn more about ArchX, a must for CTA an...

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Regarding document id field

Hello,I have created a document id field for a table and i have created a dependent field and gave the attributes of the required tables which i want to populate.Now the tables are correctly showing up, but the table name is displayed by the backend ...

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Set the checkox 'u_resolution' to 'true' if the incident assignment group is same from beginning

1.I have a requirement to set the Checkbox 'u_resolution' to set to true. If the assignment group field of the incident record remains unchanged from the beginning to end of an incident.2. If the incident is assigned to Assignment group ' IT support'...

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A Deep Dive into Data Ingestion and Management in CMDB

IntroductionThe central archive that contains information relating to an organization's IT setup is the ServiceNow Configuration Management Database (CMDB), which contains a complete and precise picture of all Configuration Items (CIs) in the organiz...

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Appointment Booking in FSM

Hi Community,I have created appointment booking by adding template to it in catalog item. But, when I create appointment booking from portal, in work order the template has not been applied in work order.Could anyone help me out of this?

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Tokyo

I have created a UI Page fullcalendar and put that in a variable type ui page for a record producer

I have a UI page which is using the fullcalendar library, we have html part and client scripts where we process events generated through glideajax call. Everything is inside a scoped application, when we try the Ui page using try it it shows all even...

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How to update the default fallback topic to my own topic?

I want to update the default fallback topic to my own topic, however, I can't find my topic in the "custom topic" list, what's the criteria for displaying my own topic in the fallback topic selection list? THanks.

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ServiceNow ITSM SOAR Actions

Hi Everyone, Long time lurker, 2nd time poster. I have a requirement to integrate the below https://marketplace.crowdstrike.com/listings/ServiceNow-ITSM-SOAR-Actions I'm newer to integrations, I've done Azure SGC, but I'm having a hard time finding o...

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How to update the message for fallback?

Currently, when no relevant info is found, it will give the fallback message "Unfortunately, there is not enough information available to address this query completely. Assistance can be provided on other topics if needed.“ How shall I update this me...

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Strategic Planning Workspace - "Financials" Tab does not show Child demands/projects

Hello, We use the Strategic Planning Workspace.We want to use it to manage both demands and projects. We want to work with a parent-child relationship within the demands.We may also want to work with subprojects within a project. However, all demands...

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Financial Management

Resolved! Execute operation on API 'Glide API: properties' was denied

Hello everyone,which kind of Cross Scope Privilege record do I need to create when I get the message "Execute operation on API 'Glide API: properties' from scope '...' was denied"?It shows like this: I mean, normally it is straightforward. I can crea...

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On-Premise MariaDB 11.4/11.8

Hey AllI wanted to know if anyone already has upgraded the On-Prem MariaDB Enterprise to Version 11.4/11.8?As ServiceKnow stated in KB1002249 the last Version they tested is 10.6.10.6 will be end of Support next summer (23.August 2027).We currently d...

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How to trigger the custom fallback topic without clicking the "custom fallback button"?

In virtual agent fallback section, we are allowed to update the fall back button name and fall back topics, however, how to trigger the custom fallback topic directly without clicking the "custom fallback button"? THanks.

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