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Community activity

Normalization Job

Hi Team,1.I am unable to find Normalization job module in SAM. 2. I want to run sample normalization job and want to see the error details. Could you please help with both?  Thanks saikumar

  • Question

Preparing for ServiceNow CSA Exam – Any Tips?

Hi everyone,I’m currently preparing for the ServiceNow Certified System Administrator (CSA) exam. I’d love to know which topics need the most focus and what study approach worked best for you.Any tips or advice would be appreciated. Thanks!

  • Question

ACL Restriction

Hello,We have a requirement1. logged in users should only see the incidents assigned to their assignment group(this is achieved by Before Query BR)2. If a user search for any INC ticket which is not assigned to their group they should only see Number...

  • Question

How to fix multiple History record creation

Hi All,I Know this is expected behaviour, through the script when we are inserting data into import table(staging table)  automatically data updated in target table records and for each record seperate Transform history created , means if 10 records ...

  • Question

Want to add One field in Pop Up of problem task record

Hi, When we click on complete button on the problem task record, there is a popup that appears and i want to add one more field into that popup. not sure where and how to find its configuration.Below is the Popup which is OOB functionality. I need to...

  • Question

Export Update Sets as word document

Document Utility for Update Set Export Hello ServiceNow Community,I’m excited to share a utility I developed to solve a common pain point: the tedious, manual process of creating documentation from Update Set exports.Current Limitations of Update Set...

  • Question

Resolved! ServicenNow CSA Questions Doubt

This are some CSA question not able to get proper answer can someone please give me the correct answer with explanations, Why this is correct ans so I can understand the concept for my CSA exam. 1. An Administrator wants to review all the users havin...

  • Question

Why Tickets Bounce Between Assignment Groups (And How to Stop It)

A common challenge in many ServiceNow environments is the excessive reassignment of Incidents and Requests. Tickets are passed from one assignment group to another before reaching the correct team, increasing resolution time and frustrating both user...

  • Question

ServiceNow Vault - Data Privacy - Anonymization

For anyone who already used the "Data Privacy" Anonymization feature.Does the 'anonymized' records keep the same sys_id as production after the clone happens? 

  • Question
  • Customer Security and Trust (CST)

Guidance Needed for ServiceNow Certification Preparation

Hi everyone,I’m planning to start ServiceNow certifications (CSA first) and looking for guidance on the best official learning resources and a simple study approach.If anyone can share tips, useful Now Learning modules, or preparation advice based on...

  • Question
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