Incidents showing up in AI Search type ahead

Hello community-We have enabled AI SearchAll is good except...When I enter in an INC number, example: INC0012345, it shows up in the type ahead search results. The user can then click on the type ahead result and is taken to a page that we have NOT c...

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Popular items not showing on the employee centre portal

Hi All,  Need assistance on employee center portal. As i'm unable to to see the data in the popular item in the service catalogs.  When i validate in PDI that data is coming as expected but in my org instance its not showing any data. Any suggestion ...

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How to have a dynamic approval process once the catalog is submitted ?

The requirement is this After a ServiceNow catalog is submitted,  2 approval task need to be created in sequence defined below 1st approval task will be to a group2nd approval task will be to a person When the 1st approval task goes to the group, any...

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How to set Variable from g_modal using UI Action?

Hi,I'm trying to set a variable from g_modal using a UI Action. The goal is to set the value from the button to the variable, but this doesn't work. If I try to save it to any field, then it works properly.Any thoughts on how to save the value to a v...

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How to remove "Percentage of people found this helpful" that appears below the articles.

Is there any way to remove the percentage calculation to the right of this widget?I have enable the entire helpful Yes/No by using a property "glide.knowman.show_yn_rating". I still do want the Yes/No buttons but i only want the calculation text to b...

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Is it possible to open the VA through a button click on the service portal?

I have the VA enabled on the Service Portal — can I open it through a button click? Is that supported?  

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Any tips for CSA examination?

Any tips or resources for CSA examination can be shared? Any preparation advise too?

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Can variables in Playbook "Questionnaire" activities be dependent on previous responses?

Hi everyone,I'm working on a Playbook that includes a "Questionnaire" activity with multiple questions. I'd like to replicate the behavior available in Catalog Item forms, where it's possible to show or hide questions based on previous answers — for ...

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If we plan to implement the MSP model, which domain should we prioritize, such as IT workflows?

As subjected, any suggestion(s) or recommendation(s)?

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Flow issue in a domain separated instance

On the global domain:Decision table: RWG – responsible workAction: GetAssignmentTeamsForCI – calls a script include with a CI to get the assignment group from the decision table aboveSubflow: GetAssignmentTeamsForCI – calls the action above to make a...

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How to add the UI action Button to the Three dots(More option (...)) in the form header

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CSA

Hi Community people,I recently attempted the ServiceNow Certified System Administrator (CSA) exam using the company-provided coupon. Unfortunately, I was not able to clear it this time, and I’m feeling quite low about the result since I had prepared ...

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Password Reset URL Validation and User Verification in SLO

In the Supplier Onboarding Process, an email is sent to the supplier contact for password reset, which currently has a URL validation period of 1 hour. We need to extend this URL validation time to 3 months for password resets. Upon investigation, I ...

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