ServiceNow Community

Difference between Knowledge and Attached Knowledge related lists on catalog tasks and Incidents

Hi, Would like to know the difference between Knowledge and Attached Knowledge related lists on catalog tasks and Incidents. Any articles added to the task from knowledge suggestions by clicking on 'Attach to Task/Incident' will be added to Attached ...

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Service Portal widgets: how do you handle parallel development and conflicts?

Hi everyone, I’d like to bring up a topic that I believe many Service Portal developers have faced. When working with Service Portal widgets, especially when multiple developers are editing the same widget (same scope, same instance), changes become...

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Unable to See ‘Restart MID’ Link on Test Instance

Hello, We refreshed the test instance yesterday. The Mid Sever status is shows down and we would like to manually start the MID Server. However, the “Restart MID” option is missing from the related links. Could someone please advise how to make the “...

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clarification on delete operation of acl

Hi everyone,I’m looking for some clarity on Delete ACL evaluation in ServiceNow.Specifically, when a delete operation is performed on a record, how does the platform evaluate:table.nonetable.*My understanding is that delete is a row-level operation, ...

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Workspace List - Row Checkbox - Edit Button - Form Doesn't Populate

When I'm using a Workspace List, click a row's checkbox, then the edit button, a form opens to the right but it doesn't populate with any of the row's data. How do I get the data to populate? ServiceNow version = Yokohama

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Not able to edit SOW form for Knowledge Article

GETTING ERROR AS The 'Knowledge' section is in the sn-component-workspace-knowledge application and cannot be edited. The installed application 'sn-component-workspace-knowledge' is private. expected result: Add/Remove fields on SOW view for Knowle...

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Service Operations Workspace

Authors unable to Checkout/Edit Expired Knowledge Articles

I'm investigating an issue in Knowledge Managemet, where authors are unable to checkout their knowledge articles that have expired, meaning the valid to date field value has expired.An error message shows up when clicking the Checkout ui action sayin...

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How to verify whether the approval has been generated for the User's actual Manager through ATF

When the User raise a Service Fulfillment Request through a given catalog Item, approval is generated for the User's Manager.How can we verify whether the approval has been generated for the actual User's Manager or not.I want to check through ATF.

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Flow not working on TPM Table sn_apm_tpm_discovered_technology_run_log

I tried to create an incident record using Flow, on trigger when a new record is inserted into TPM table sn_apm_tpm_discovered_technology_run_log. Somehow it's not work when I tested with a new record in this table. I checked there is no access or AC...

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Unable to install GRC products in PDI?

I recently got a new PDI and I'm unable to install any of the GRC products; when I search for "GRC" nothing shows up?

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suggestion to a beginner

I am into ServiceNow as a beginner. Can you give suggestions to improve?

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New ServiceNow Learner!

Hi everyone! My name is Bondili Nagasri, and I’m a recent IT graduate (Class of 2025) from Guntur, India.I’ve recently joined the community and am excited to be pursuing the RiseUp with ServiceNow path. I have already completed my Welcome to ServiceN...

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Application Developer vs Implementer

Hi all,I am an Automation Developer with approx. seven years of experience in tools such as Power Automate, UiPath and related technologies. I am currently looking to expand my knowledge. ServiceNow has recently caught my attention, and I have gone t...

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Client Script Summarization

When i try to execute step 6 while working on my lab instance, the code summarization is not available. The first picture highlights my problem versus the second picture.

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Get CI attributes on the form and populate in Client Script

Hi, Good Day..!! The requirement is to populate the attributes on the form in other field. E.g. If we select widows test server 1, then below field should list down all the fields present on that form. I have written the script include as below "ge...

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