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Community activity

Subject: Is there any maintenance fee for ServiceNow Delta Exam?

Hello Team,I am a certified CSA/CAD and preparing for the Zurich Delta Exam.Could you please confirm whether there is any maintenance or renewal fee required to keep the certification active, or is completing the Delta Exam alone sufficient?Thank you

  • Question

Exclude 9 users from receiving notifications

Hi Community, I want to exclude 9 users from receiving notifications and these notifications gets triggered by a schedule Jobs which runs daily. Can I use conditional script in the scheduled Job or do I need to write a email script. I want to hard co...

  • Question

Generate Alert in ITOM

We are using Agent ACC-M on Servers and are trying to generate an alert based off of two metrics being hit. So for example we only want an Alert generated to our Server guys when Disk Space hits 85% AND Disk Available is Less than 250GB if it is met ...

  • Question

Auto close changes records

Hi Team,Here is my use case:“Auto-close any change record that has been in the Implement state for more than 24 hours after its planned end date and time has passed. The change should be closed with the close code Unsuccessful and the close code reas...

  • Question
  • Change Management

notification when Service request SLA reaches 90%

HI Team - can any one pleasse help me on this requirment  How To start sending auto triggered mails when the Service request SLA reaches 90% SLA .  we have already configured SLA on requested item table please help me wth configuration steps .  Thank...

  • Question

Create an OAuth API Endpoint for External Clients

Hi Everyone I am trying to create this situation in the sandbox environment. Getting Started with PowerShell and the ServiceNow API When I get to the part where i am supposed to create a new application registry  I actually see this  When I am expect...

  • Question

Resolved! When to use Case and When to use Incident

Dear ServiceNow Community,I have a query, If I have  CSM and ISTM module, is it best to record any issues coming from customer as 'Case' only or to be captured as 'Incidents' too? My understanding is anything with the service provider to be recorded ...

  • Question

Resolved! Assistance with sn-record-picker default-query

Hi, Having an issue with the default-query in an sn-record-picker. It seems to properly accept the Active state and the Caller, but it will not filter by the Assignment Group.   default-query="active=true^assignment_group=c25fbdd8478855d07b1dc4e2846d...

  • Question
  • Service Portal Development

Offline Mode - Exposing a Catalog Item

Hi, we are in the process of building a POC for Offline Mode on Now Mobile. I would like to expose a Catalog Item to the Offline cache and have installed the Offline Support plugin, set the Now Mobile app to be available Offline together with the var...

  • Question

SharePoint Spoke File Size Limit

Hello all,we are integrating SharePoint in ServiceNow by building a Flow that contains Flow Actions from the OOTB SharePoint Spoke.The questions are:What is the allowed file size for the Flow Action "Copy Attachment To Folder"?The official ServiceNow...

  • Question
  • Flow Designer

403: You do not have permissions to access this page

Hello Everyone,I am trying to access AI Agents Studio → Overview page, but I am encountering the following error:“403: You do not have permissions to access this page.”I have already installed the following plugins:Now Assist for AI AgentNow Assist f...

  • Question
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