Hi All, We are looking to make a change to the schedule section of our Change Requests. Currently, the planned start date and time includes milliseconds. We have found the milliseconds to be unnecessary, but we didn't catch this during the developmen...

Hi folks! We have a group of users we have assigned to a VIP group within Service Now. We would like to ensure that any time one of these users creates an Incident that the priority for that Incident is set to medium. We would like this to occur ever...

We would like to add a service to the drop down menu in Incidents. The Service section appears just below the Impact section of an Incident. I am thinking this is probably simple. Maybe something like just adding the additional service to the table t...

We have a custom feature that is a check box that indicates if an Incident was created after hours. This feature can be seen in the details of the Incident under Incident right before the Impact section. We would like to run a report to know how many...