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CSA Badge Not Received After Passing Exam

Hi Community,I urgently need assistance regarding my CSA badge. I successfully passed the CSA exam more than three days ago, and in My exam section, it clearly shows that I have passed. I also received the official scorecard from PearsonVue confirmin...

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Need guidance on updating the email account table for automatic OAuth token refresh via Slack integr

I’m currently working on setting up OAuth authentication with automatic token renewal using the scheduled job “Refresh Email Access Token.” From my understanding, this scheduled job requires a corresponding record in the Email Account table in order ...

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how to add Info Message to List Action Assignment in Workspace

Hi,This is my List Action Assignment, the functionality is working find but im trying add g_from.addInfoMessage('hi') but nothing is happening.How can I add info message so it will be visible to the user in List view.function onClick() { var che...

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hide a section on change request form

I am trying to hide a section i created on change_request form when the change type is not chosen as "A" and make it visible only when change type is chosen as "A". Client script:function onLoad(control, oldValue, newValue, isLoading, isTemplate) { ...

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Resolved! Employee Form / Collect Employee Input Task Type - Survey Question

Hello, we are building a promotion journey that will be initiated by an employee's manager. As part of the journey, the manager will receive additional tasks later on, one of these being a matrix we use to determine an employee's criteria for levelin...

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Resolved! Journeys Page in Employee Center Question

Hello, I am currently learning about Journeys in HRSD Enterprise and am confused on one of the functionalities that I'm having trouble finding an answer to in the documentation. I see that the Journeys option in the More Menu of Employee Center only...

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Could not find a record in sys_hub_flow_version for column version_record referenced in this update

I got below error when I tried to move an update set include flow design, how can I resolve it? Error: Could not find a record in sys_hub_flow_version for column version_record referenced in this update

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Creating a Custom Skill with Now Assist Skill Kit - Part 1

I'm Forrest Falk, a ServiceNow Certified Master Architect (CMA). In this post, I'll share practical insights from a CMA’s perspective and show how to build a custom skill that suggests a category based on an incident's short description and descripti...

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Resolved! Urgent :- Need help in database view . Need to join case table table with survey response table.

Need to join case table table with survey response table(asmt_metric_result) but i want to show data of only two metric type . please help me to define where clause

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How to display Knowledge articles on Mobile Apps

Hi, I'm working on a task, where I have to display knowledge articles on Mobile apps. I can see an error on this Applicaton: ServiceNow NowMobile App - Knowledge Management Screens and Launcher Screen. And the mobile apps display the content like thi...

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Agent Mobile App
Now Mobile

Is there a way of displaying an existing PA Dashboard inside an existing Workplace?

I want to be able to show a PA Dashboard (with its existing widgets/metrics) inside a Workplace (Now Experience), so that whenever the PA Dashboard is updated, so too is the Workplace. Both the dashboard and the workplace already exist independently....

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Resolved! Checklist in HR Services

How can i filter the HR services with checklists? There are some HR Services with the attached checklists while configuring them, Is there a way to filter them?

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Resolved! My workflow is not creating a catalog task

I am new to ServiceNow and was going through ServiceNow Administration Fundamentals On Demand (Xanadu) - Module 5 - Configure Self Service - Workflow Automation lesson - lab 5.3.1, I was instructed to trigger a flow on a catalog item and change the s...

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Model Category is not equal to model Category

When I open an asset record that satisfied the below condition: 'CI Class' field of asset's 'Model Category' does not match to the class of the CI that is linked to the asset THEN I should be able to modify the 'Model Category' field of the asset. C...

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Dynamic filter with different filters in single Dashboard

Hello Everyone, I am currently working on a dashboard where we are implementing a dynamic content block. In this block, we have created a dropdown to pass year values, for example: 202020212022202320242025 The dashboard contains multiple reports acr...

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