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Community activity

PDI Instance under upgrade since last 2 days

Hi fellow community members, I'm facing a wired issue, my PDI (dev306907) is under zurich upgrade since last 2 days and it is still upgrading...   I don't think an upgrade should take this much amount of time. Can someone help me here?   cc - @Earl D...

  • Question

Your instance is hibernating

Hi, my PDI instance dev220745.service-now.com/ is still in offline state as well.It's showing like this Your instance is hibernating .Can you please help to get back my instance.

  • Question

How to align field labels to the left

Hi experts,I want to left-align the labels for each field on the form screen. Can you tell me how to do that?Thanks a lot!

  • Question

Now Create assets

On December 5th, SN replaced Now Create with the Best Practices site. For several months, SN had already been listing the assets published on Now Create in the new site, but now it has made the definitive move to consolidate success packs, templates,...

  • Question

ITSM Exam Prerequisite – Clarification Needed

Hello Community,I have already received a voucher and registered for the ITSM exam, and I am currently preparing for it.While scheduling the exam, I noticed the prerequisite mentioned:Candidates must hold the Certified Implementation Specialist – Dat...

  • Question

Legacy system - Cherwell

Hi, I wanted to get everyone insights. We have our legacy system - Cherwell as our old ticketing system. How have people managed handiing legacy data? We are thinking about dumping our legacy data into Power BI. 

  • Question

I want to reschedule CSA Exam

Hello Team, I was scheduled to take the ServiceNow CSA exam today. Unfortunately, I was unable to start the exam due to a webcam technical issue. I attempted to resolve the issue but could not proceed, which resulted in a missed exam. I kindly reques...

  • Question

ITSM Documents

Hello, Can someone help me sending the  service level Management Technical document for ITSM and also Incident Management technical document.   Thanks

  • Question

Remove row action icon on a List in UI builder

Hello, we're currently using UI Builder to create custom page for customer. One of the requirements was to remove the "edit form" icon that is displayed at the row action level.I did find the "Enable quick edit" option that disables the edit - but ev...

  • Question

Control attestation not created

I created a Control Attestation Template using Smart Assessments. Initially, I was able to create attestations without any issues. However, after accidentally physically deleting the Control Attestation Template, attestations with the newly created C...

  • Question
  • Integrated Risk Management (IRM)

Best way to process maintenance renewals

What is the best way to process a maintenance renewal so the purchase order line item will indicate that it is a maintenance renewal and a maintenance entitlement will be automatically created?  From what I've seen you need to select the product mode...

  • Question
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