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Contact Type not getting set through portal

Requirement is if a case is created through portal the contact type should be set as portal, if created through email the type should be set as Email. For Email it is working fine, we are setting through Email 2 case flow But through portal it is set...

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Lab 3.3 Strategic Portfolio Management

This is what my page looks like, I downloaded New Product Launch 2025.mpp. The template with Phase 1,2,3 etc. does not show? What is going on? I follow the instructions and this is how it turns out. Please advise. Thank you, Bruce Burnett

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SLA is not getting paused though it mets the pause condition

Hello Community, Greetings of the day. i hope you are doing good. I observed strange behavior of SLA in production instance. Issue : We have implemented SLA definition and given pause condition as state resolved now what we observed intermittently i...

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Resolved! mock test before appearing for exam

Can you suggest some sites or articles where I can practice / do a mock test before appearing for CSA exam.

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Transfer Connect / Share App to my new email

Does anyone know how I transfer my work to my new email address? https://developer.servicenow.com/connect.do#!/share/contents/5979617_bulk_download_naming_of_update_sets?v=2&t=PRODUCT_DETAILS

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Microsoft Teams integration with ServiceNow

Hello EveryoneI want to perform integration of Teams with Servicenow in which we will receive data from SN which will be shown in the Teams messages. I need steps to perform that, all required requirements like plugins/spokes, can I do it freely in m...

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Resolved! When working on a form, what is the difference between Insert and Update operations? A. Insert crea

When working on a form, what is the difference between Insert and Update operations?A. Insert creates a new record and Update saves changes, both remain on the formB. Insert creates a new record and Update saves changes, both exit the formC. Insert s...

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Resolved! Redirect to other instance url by automatic authentication with given credentials

Hello All,In the source instance, there is a button that opens an article in the target instance when clicked, but it requires authentication.Is there any workaround that would allow automatic login using the provided target instance credentials, or ...

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Not Showing Custom App in ServiceNow Navigation Menu in Australia release

Hi Everyone, I am facing an issue, after I am creating custom application and adding few tables to it in my PDI ,I am not able to see the application in navigation menu. And still the scope is showing with the application name I have created , but n...

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Difference on number field on sys_watermark table default value

I found there is a difference in default value of number field of sys_watermark table. Both are at OOB version, when I changed it, it stopped evening receiving email on the instance. What does this difference mean? What configuration do I need to do ...

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Resolved! Turn Dynamic Translation on/off for Virtual Agent and Agent Chat based on portal within the same instance

Is there an ability turn on/off Dynamic Translation for Virtual Agent and Agent Chat based on portal (e.g. want it to work on the Service Portal but not on the Employee Portal). Since this isn't supported OOTB, is there any workaround we can provide ...

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Agent Chat
Virtual Agent

I want In CSM Workspace RITM Variable set collapsible like we have in native view

I want In CSM Workspace RITM Variable set collapsible like we have in native view. Is it possible to do?

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UI Builder : Dynamic data binding for a list component fixed query inside a repeater not working

An issue with UI Builder where a Record List component inside a Repeater does not correctly apply a dynamically bound value in its fixed filter. This results in incorrect data being shown for each repeated item.Key pointsUse case: Display child relat...

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Best way to validate mandatory fields in workspace boards

Hi there,We will be implementing EAP and CWM workspaces on next month and we need to make sure the Kanban boards are working properly.Some requirements are about mandatory fields to validate before to change states. UI policies works OK for form view...

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I want RITM variables in section wise || Variable editor place all the variables all along

I want RITM variables in section wise || Variable editor place all the variables all alongI need that the case data related variable set come under the case data section and other related variable set come under related section. but when i use the v...

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