ServiceNow Community

Create your own AI Agent! A walkthrough on creating an AI Agent using AI Agent Studio

What is the problem we are solving? You just came out of a workshop and the requirements have been distilled into stories. You are a developer that is tasked with implementing the stories that came out of this workshop, so you pick a story from the...

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Resolved! How can you add a resource to the SPM project?

Hello team,How can I add a resource in SPM Project Management? I am currently receiving the following error message.Thank you very much.

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Populating the Employee field on HR Case

HI, I have a quick question on mapping variables from Intake form to caseOn the record producer - created and employee field which matches the exactly the same field on HR case.tried to populate the employee field on the form with client scripts reco...

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Condition for 60 day date validation

Hi,I have to create a condition to meet the below requirement:Date of today is greater than Date of field 'Sent for Approval' + 60 days. The Date of field 'Sent for Approval' is a variable and I was able to add its value in the Dashboard using databa...

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How to include priority, state value and worknotes changes in email body when an incident is updated

Hi, I want to send an email notification when priority, state or worknotes are updated and include the update details like current and previous values for priority / state when updated. How can this be achieved.can this is done using a single notifi...

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Alert configuration

I have a 20 alerts with different descriptions for the same node. I created one alert rule and, in the alert filter, I added those descriptions using OR conditions ( a-description OR b-description OR c-description) for that node. Is this the correct ...

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How to expand the roadmap timeline beyond four quarters?

Hi. I cannot figure out how to expand the roadmap timeline view to go beyond four quarters. Both my programs and my projects within the portfolio have dates beyond what I can view in the roadmap. How do I get this to work? Thanks!

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Is Progress bar visualization in list view supported in Platform Analytics? If yes -how?

Hi Platform Analytics Superstars,We're working hard on convincing our user base to rely on Platform Analytics as the main reporting/dashboarding interface and get tonnes of detailed questions. Here's one where I would appreciate your feedback.In the ...

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hide cart in service portal page

I am trying to hide cart from service portal landing page. Tried to hide it using css in theme but does not work. Any suggestions on how to get this to work?

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How to create a report where I can group data by TAG incident table

Hi Community,User has raised below concern :I want to create a report where I can group data by TAG in dashboard by data visualisation. It does not work for me.Kindly review and advise?Thankssrinivasu

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I have received an email that I have a request awaiting my approval, but I cannot see it in Interact

Hi Community,User has raised below concern :I have received an email that I have a request awaiting my approval, but I cannot see it in Interact PortalInteracrt Portal not showing awaiting approvalsI have a test ticket awaiting my approval open curre...

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Display info message on Risk Event record when a Risk Event Entry is added

Hi Team, I want to display an info message on the Workspace Risk Event record when a Risk Event Entry is added in the related list. After it is saved and created then I want to display the message as "Please review the 'Risk Event Impact' as the n...

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How to add KB contributor in approval/rejection mail, while sending a notification?

Hi,Could someone please assist me in adding the KB Contributor to the approval/rejection email notifications? Thanks & regards,Amit Kumar

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Catalog Tasks Closing as “Closed Incomplete” After Approval

Hi community,The ADAPT integration is implemented as part of the catalog task workflow.Once a “TPE Central Email Service (CES) Request” is raised and the RITM is approved, the corresponding catalog tasks are created and assigned to the system user “A...

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Is Build agent capability stopped in PDI?

Hello Everyone Is Build agent capability stopped in PDI?I am not getting plugin to install in my PDI

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