ServiceNow Community

Resolved! Importing tasks into a CWM space

Is there an easy way to import tasks into a CWM space (i.e. from a excel spreadsheet) that does not involve platform admin support?

Question

Auto fill Service when entering Service Offering in Change form.

Newby here. I'm labbing up the Change form in a Zurich based PDI. I'm working on Services and Service Offerings. I have services created in table 'cmdb_ci_service_technical'. I have service offerings in table 'service_offering'. The Services are ...

Question

Resolved! Now Assist - Resolution Notes Generation

This skill is working as advertised but if a user clicks the Resolve Incident UI action on the Incident Record (not the Service Operations Workspace) there are no buttons to submit the notes. Service Operations Workspace Incident Form after clicki...

Question

Help with Now Mobile App for End-Users

I'm an admin for our instance and our Mobile Now app is working just fine for me and I can see everything as intended. I've had a few end users reporting that the app is not working or looks like it used too. While I can see the home, help center, ...

Question

Resolved! CWM Task [sn_cwm_task] table not an extension of the Task [task] table?

It appears that the sn_cwm_task table is not an extension of the normal Task [task] table. I heard the pitch that 80% of the work that happens in a company doesn't happen in formal projects and that the new Collaborative Work Management would be a go...

Question

Using of VS Code for Service Now Scripting

HI All, I was trying to use the VS code App to work on the service now scripting, so I have used the "ServiceNow Extension for VS Code" properly configured to the PDI able to run the back ground script and also create the BR, Script include everythin...

Question

Cancel Hardware Disposal Planned Asset Pending certificate

Hello, In regards to disposal orders, I noticed that once a Planned Asset is in transit, the State/Substate is locked down. The issue we're having is that there are still discrepancies with what has been shipped to the vendor so, if needed, we'd like...

Question

Happening Today! Platform Owners Roundtable: Day in the Life of a Platform Owner

There's still time to register! Join us for this month’s Platform Owners Roundtable! Hear from ServiceNow MVP Jerry Wong as he shares real-world insights, lessons learned, and what a typical day looks like for a Platform Owner. Join the discussion, a...

Event

AI Search Suggestions not matching Search Results

Hello! It's been brought to my attention that our AI Search Suggestions are not matching the returned results. For example, searching for "Decomm" displays three Catalog Items and two KB Articles. When completing the search though, only one result sh...

Question

Inquiry: Enhancements Support and EAP Alignment Following Agile Development 2.0 Deprecation

Hi Community,We’re looking for guidance or shared experiences related to the Agile Development 2.0 deprecations, specifically around Enhancementsand Enterprise Agile Planning (EAP).Context:We actively use Enhancements today as part of our Agile Devel...

Question

How to sftp a file from servicenow to a mid server folder

Hi:I am looking to create a daily scheduled job export of a table and send it as an sftp to a mid server. Any thoughts on how to do that? Can it be done using flow designer? Thank you for your help!

Question

Modernize Conflict Disclosure with Conversational Intake and Risk Assessment in LSD

Modernize Conflict of Interest Disclosures with Conversational Intake and Risk Assessment in Legal Service Delivery Managing conflicts of interest (COI) is a critical responsibility for legal and compliance teams, but traditional disclosure proces...

Article

Troubleshooting "Training Request Timed Out" in Zurich Instance for Predictive Intelligence

Hi everyone,I am working on a new Predictive Intelligence implementation in a Zurich sub-prod instance. I am trying to build a Classification solution for the Incident table, but every time I click "Train," the process fails with the following errors...

Question

ServiceNow Exchange: Process Mining for HR - Data-driven insights for AI agent deployment

Learn how Process Mining uncovers inefficiencies in HR workflows and identifies exactly where automations and out-of-the-box AI agents deliver the biggest impact. Learn to transform process insights into intelligent automation that resolves cases ...

Event

How to show 2 list reports on a dashboard 1 filtering upstream and 1 downstream relationships.

I have two simple list report using the cmdb_rel_ci table.UpstreamParentTypeChild DownstreamParentTypeChild I want to be able to choose an application from the Upstream App filter and it will impact the Downstream report, showing all of the dow...

Question