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Flow Designer - Ask for approval activity is not working

I am trying to trigger approvals in my Flow, but I am unable to pass the sys_id in the “Ask for Approval” activity.Use case:I have created a custom action that fetches the approver’s sys_id based on certain conditions. The approvals are dynamic, and ...

  • Question

Providing access via Integration

let say I am user having a admin access in instance A instance now I want admin access in instance B but I don't have user record there now from instance A can I able to create a user in instance B and provide him admin access through a catalog reque...

  • Question

How to execute python file placed on MID Server from ServiceNow flow

I am trying to execute the python file placed on MID Server from ServiceNow flow. But  I am unable to execute as it is giving me error as either "File Path not found" or "Cant connect & Timed Out". Is there any documentation or steps that you could p...

  • Question
  • Action Designer
  • Flow Designer
  • Workflow Automation

How to allow inline editing for only one field in a Dashboard list?

Hi all,I would like to allow inline editing for only one specific field in a list displayed on a Dashboard, while keeping all other fields read-only.The list already supports inline editing by default. My requirement is:Only one field (for example, u...

  • Question

Authentication for Google A2A – ServiceNow as Secondary Agent

As part of our December 2025 release of Now Assist AI Agents, we’re introducing AI agent interoperability over the Google Agent2Agent protocol. Follow the below instructions to set up your ServiceNow AI Agents as secondary agents (acting as A2A serve...

  • Article
  • Best Practices
  • Getting Started

Trigger Multiple approval from flow

Hi all, I want to trigger based on some conditions i'm using multi row variable so each row has the approver based on the condition it should trigger to that specific approvers. Currently I have created a custom action where i'm getting output as com...

  • Question

Add Flag on List View of Caller field on Incident

Hi Everyone,how to implement below requirement:Enhance the Incident List View in ServiceNow by visually identifying callers who meet specific criteria. When the Caller on an Incident record is:user is not VIP, ANDA member of the “VIP Assistant ”  gro...

  • Question
  • Hi

I want to know how to add a button to a Workspace using UI Builder.

Right now, I edited an existing OOTB “Publish” UI Action and changed the settings (added a Workspace Form Button/Form Menu as shown in the screenshot).However, the button did not appear in the Workspace.Therefore, I tried using UI Builder, but I’m no...

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