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Knowledge 2026 The CreatorCon Community Hub is open. Sessions, activities, expert tips, exclusive info, and more. Everything you need to make the most of CreatorCon, right here. Start exploring What`s New Popular Posts More The latest in Community Posted by jordancbaron How to Use Agenda Builder for Knowledge 2026 and CreatorCon Agenda Builder is offi... Read More Posted by laurentapia First Time at CreatorCon? Join the Crew. First Time at Knowledge? Join the CreatorCon Crew. Walking into CreatorCon for the ... Read More Posted by kristymerriam Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Posted by jordancbaron One Million Strong. And Just Getting Started. One Million Strong. And Just Getting Started. The ServiceNow Community has official... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by laurenmcman The Agenda: Developer Passport Starts Today! Australia release season is here, and we're kicking things off a little differently... Read More Posted by Victor Chen Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started To help you activate A... Read More Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Lock In Your Spot at Knowledge and CreatorCon 2026! Hey there, ServiceNow Community! Knowledge and Creator... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist Custom SkillKit - Tool - Document intelligence Hi all Im trying to call an tool (document intelligence) from my custom skill and i... Read More Tejas Adhalrao Specialist Import Template Showing Extra/Missing Fields Hi , I configured the List Layout to include only the required fields. However, whe... Read More RohitGeorgV Specialist Email Notification Translation for static email I have translated the email notifications into French ... Read More RohitGeorgV Specialist Info Message on form Is this possible to separate these two message, I don't want both message to be closed when I click on 'X' Read More Prasanna_Patil Specialist How to perform AQI on the knowledge center workspace Hey All, Can someone guide to how get "perform AQI" op... Read More Its_Azar Specialist Error when doing the test run Hi all, i have built an sub flow where it fetched the details of the control record... Read More RohitGeorgV Specialist Major Incident Communication plan While creating a incident communication plan from major incident, how is the status... Read More RohitGeorgV Specialist servicenow survey configuration for reference record How can I remove this reference record details from th... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: Software Asset Management Office Hours Hosted by HariomS35974003 21 Apr, 2026 08:00 AM PDT Event Details Online Register Today for the Philadelphia SNUG | Looking for Customer Speakers! Hosted by tarasringar 21 Apr, 2026 09:00 AM PDT Event Details Online ServiceNow Exchange: ITOM Academy - Discovery Admin leading practices Hosted by HariomS35974003 21 Apr, 2026 09:00 AM PDT Event Details Online Spring Webinar Series: Enterprise Asset Management Hosted by Lexie Kuikman 21 Apr–29 Apr, 2026 11:00 AM PDT Event Details Online ServiceNow Exchange: [EMEA] App Engine Office Hours Hosted by HariomS35974003 22 Apr, 2026 01:00 AM PDT Event Details Online ServiceNow Exchange: Modernizing Financial Services Operations: Q1 Capabilities You Need to Know Hosted by Abigail Lavadia 22 Apr, 2026 09:30 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Servicenow AI - What Certifications has to do ?

Hi there, I am a student who is currently in my CSA & CAD Path. After Completion of that I want to learn more about Servicenow AI Features like mastering "Now Assist", "Agentic AI Workflows" etc. The Biggest Confusion I got is "What Courses, Certific...

  • Question

in ADF lab 4.2.2, g_scratchpad does not work

in ADF course (Application Development Fundamentals (Zurich)), lab 4.2.2, two rules  are used to pass some data from server side to client side with g_scratchpad. 1. A "display" business rule, setting proerties to g_scratchpad2. A client script, gett...

  • Question

Is this artifact useful?

Hello CSM Implementers and Architects,   We’re kicking off something exciting—putting together a set of reference architectures for Customer Service Management!    To get started, we’re sharing our first artifact: the Customer Data Model diagram for ...

  • Question

How do you manage projects?

At my organization, I work in a smaller team within a larger Service Now instance. We don't have the staffing or funding to have a project manager that would be able to manage our projects and make sure everything is flowing smoothly.  We want to lev...

  • Question
  • Project Management

Can't Change Subject in Focus Color

Hi everyone,Does someone have a clue about how you change the green color of things in focus/highlighted? I can only find Focus Ring and Focus Ring Shadow in the theme builder which doesn't change the green coloring.It seems like it should be possibl...

  • Question

changes() and journal fields

We were troubleshooting a failing business rule and whilst the cause turned out to be unrelated to this topic we noticed this statement in the ServiceNow documentation:=========================GlideElement - changes()Determines if the current field h...

  • Question

remove group from form

Hi all, I am relatively new to my role and still learning ServiceNow. I am wanting to remove Startegy and Data reporting from the assignment group dropdown. It is not able to be removed manually because it is being seen in form builder through sys_us...

  • Question

GANTT View - Hide Shadow Tasks or Expand Only to Certain Level

Hello, I've created a project that has a bunch of external dependencies.  In the GANTT view I'm hoping to either hide the shadow tasks or only expand to a certain level.  This is in the New Project Workspace Planning view.  I know in the old Planning...

  • Question

Changing the Font size in Contact Card in UI Builder

Hi Everyone,Quick question I want to change the font size of the Contact Card so that it updates along with the Heading Style. Currently, changing the Header Style only affects the name (“Abel Tuter”), but I would like the same styling/font size chan...

  • Question
  • UI Builder : Next Experience

Custom Business Portal Theme issues when navigating using breadcrumbs

I am experiencing an error with my custom Business Portal and custom Portal Next Experience theme where when clicking through the breadcrumbs to navigate through the portal. When I initially click services or support everything displays properly. Alt...

  • Question

Need help to create an AI Agent

I'm looking for some reference video/documentation related to AI Agent..  If we are using AI Agent, then NOW ASSIST button will be visible at the right top of the page, so when we clicked on it.. a chatbox will open "" when user searchs for something...

  • Question

Users receive a blank page from e-mail link

We send a daily email to different users that includes a link similar to the one shown below. The link directs them to a record producer in the Service Catalog. Recently, we have received reports of users encountering a blank screen when accessing th...

  • Question
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