Asset Loaner plugin - com.glideapp.asset_loaner - is this a Legacy plugin?

Hello,I noticed this plugin Asset Loaner plugin com.glideapp.asset_loaner on the list of plugins under ITSM on our prod environmentI do not see this plugin available on our subproduction environments , or my PDI.Does anyone know if this is a legacy p...

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Can you change the colour of chats in Performance Analytics

There is OOTB report in survey function which shows 2 reports, but the colours and keys do not match between the two reports. Are there any way to keep the colours consistant between the two reports. Report A - Cancelled is orange, Complete is Blue R...

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Unable to install SAM Foundation (com.snc.sams) on PDI - from Manage Instance page and Applications

Hello,I would like to install SAM Foundation (not SAM Pro) on my PDI.com.snc.samsI am not finding this plugin on my PDI . I have checked 2 places - Application Manager , and the new Manage Instance page on the developer website.The Manage Instance pa...

• Question

Can you change the colour of chats in Performance Analytics

There is OOTB report in survey function which shows 2 reports, but the colours and keys do not match between the two reports. Are there any way to keep the colours consistant between the two reports. Report A - Cancelled is orange, Complete is BlueRe...

• Question

Prevent duplicate records in sys_user_grmember

In our ServiceNow instance, I have noticed that it is possible to insert duplicate records into the sys_user_grmember table. However, in my out of the box PDI there seems to be something in place that prevents this, and throws and "Invalid insert" er...

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How to access file from file path

Hi All,one Team everyday they will place file in shared folder. so to get that file From run commander when I place "admin\Servicenow\majaordata\import\" , it will take me to Import folder , there are multiple files. Now I would like to access specif...

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Understanding Tables in ServiceNow – A Complete Guide

Introduction Tables are the foundation of ServiceNow. Every piece of data — whether it’s an incident, a user record, or a custom business object — is stored in a table. Understanding how tables work, how they are related, and how to create and custom...

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Now Learning Page keeps reloading, Hello, I am experiencing an issue where the Now Learning login pa

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Error when Querying WMI Namespace: root/MSCluster

I am getting this error in the MID Server log file (and in the Pattern Log). See ERROR below. I ran some PowerShell (see below) to investigate this issue. My Question is Why is the Pattern querying the WMI Namespace root/MSCluster for most or all Win...

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Accessing global script include from client side scoped application error

Hi, I have created  a global scoped application with a Script Include as shown in the screenshot. I tried to call this script include from onsubmit client script of another scoped application (see script pasted below) but the platform generates error...

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place sow link of business applications with filter in email notification

Hi All,I want to place a sow link in notification, on click of the link, it should open the list of business applications filtered with specific sysids. I could able to add a link in the notification to view them in native view. Could you please sugg...

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Discovery Issue

Hello Everyone,If a discovered device is classified incorrectly or showing it into different table (e.g., Linux/Windows showing under Computer table or Firewall under IP Router table), what is the step-by-step process to troubleshoot and fix this?Can...

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Am I going Crazy or what? -Variable Set Frustration!

Hello all,Yesterday, I spent more time than I probably should have trying to configure a single variable set for an address layout. My goal was:Two full-width lines (100%) for Address Line 1 (mandatory) and Address Line 2 (optional)Followed by four h...

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Need help in creating a transform map or script to build relationship

I have a huge data of Service instances and application services and mapped applications , need help in building the relationship between them . As manually adding is time consuming, Need some way(script/BG) to create this relationship between the se...

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ServiceNow 2026 - Where should I focus my learning?

With 2026 around the corner, and AI being a big part of our future (as of now, the robot uprising could take place sooner than anticipate), where should I focus my training.I am currently an Admin, but would like to go into the Development area, and ...

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