ServiceNow Community

Process Mining and AI Control Tower: Closing the Loop on AI Asset Governance

Closing the Loop on AI Asset Governance: Efficiency and Compliance, Continuously Most organizations have a governance workflow for onboarding(as well as the the entire lifecycle) of AI assets. Few have visibility into whether that process is actual...

blog

HAM Normalization Question

Hi, In Hardware normalization status in HAM workspace, it is showing 70% and when i check models which are not normalized , for few models there are no assets present for that model at all. In this case why OOTB is showing normalization status for wh...

Question

Not able to use "Copy Attachment to Folder" spoke action for copy attachment to SP from ServiceNow

I want to copy attachment from ServiceNow to SharePoint. To achieve this functionality, There is one out of box spoke action "Copy Attachment to Folder" available in Microsoft SharePoint Online Spoke. This action needs 4 inputs. 1. Tenant2. Site Loca...

Question

Predictive intelligence error

Hi, I am testing the PI model from the backend (classification def), it returning the prediction. But when I test it from flow (I am using classification prediction action), it gives error - 404: Prediction Failed with error: java.lang.NullPointerExc...

Question

Australia and Rapid7 InsightAppSec Application VR Integration

Do you have Rapid7 InsightAppSec Application VR Integration installed?I confirmed with Rapid7 today that the current version is not compatible with the Platform release Australia.Rapid7 expressed that I needed to submit an enhancement request to them...

Question

How to Retrieve Last-Used Data for Adobe Products in SAM Pro Subscription Table?

Hi Community,I wanted to check if it is possible to capture or view last-used data for Adobe products within ServiceNow SAM Pro,Is last-used or usage-related data available for Adobe subscriptions in SAM Pro?If yes, how is this data populated (e.g., ...

Question

Error in 'Copy Attachment to Folder' OOB Action of SharePoint in Flow Designer

We are experiencing error in OOB Action in Flow Designer 'Copy Attachment to Folder' after upgrade we are getting different types of errors like Parameter name: strUrl" error , Incorrectly formatted request, user access denied. Anyone experienced s...

Question

Trigger Survey with flow designer

Hello, I was trying to trigger a survey using flow designer , but the survey is being sent without questionsdoes anybody know why ? thank you for your help

Question
Advanced Work Assignment

Find Your Squad Virtually: CreatorCon Hackathon Team Formation on Tuesday, 4/21

Find Your Squad: CreatorCon Hackathon Team Formation on Tuesday, 4/21 The CreatorCon Hackathon is back, and whether you're a seasoned builder or someone who's never touched a line of code, there's a spot with your name on it. But first thing...

blog

Send Email with Form to Gather Response (Non-Fulfiller)

I'm new to Creator Studio - coming over from using PagerDuty Workflow Automation or formally known as Catalytic. In my prior tool, we had a function where we could send non-users an email that contained a form. This form could be dynamically individ...

Question

Make assignment group field read only on the incident form after saving in SOW

Once we select the assignment group and after saving the record in the incident form, the field needs to become read only in the service operations workspace, we can't change the assignment group. the below code is not giving the expected output. ple...

Question

Multiple Business Applications per Application Service?

Hey everyone! Is it possible/acceptable in the CSDM framework to have an application service instance match up to multiple Business Applications? For example: We have a Production, Test, and Development instance of the ServiceNow Platform. When co...

Question

ServiceNow → Microsoft Teams: Clickable link/button in 1:1 chat without bot or delegated auth

Hi Community,I’m working on a ServiceNow Flow Designer automation that sends 1:1 Microsoft Teams chat messages to managers as part of an asset recovery workflow (hardware return reminders).Current setupServiceNow Microsoft Teams Graph SpokeClient cre...

Question

Problem with Task 6 in CMDB Health Micro-Certification Simulator (Yokohama)

After applying the filter conditions for the Certification Filter, I can only see 69 records instead of 123.I have not deleted anything.Does anyone have any ideas on how to fix this?As a result, only 69 CIs are returned. Would it be a good idea to te...

Question

Run as System property in Flow designer

Hi everyone,We have recently started using Flow Designer in ServiceNow and had a question regarding “Run As: System User” in flows.What are the main cons or risks of using System User? From what we understand, it bypasses ACLs and user permissions, b...

Question