ServiceNow Community

document attachement SR to native table field

I am raising an SR that has an "Upload Your Document" attachment variable. Once I attach the document and submit the request, the document should be added to the Uploaded Document field in my custom table. I tried using Copy Attachment in Flow Design...

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Custom Dynamic Translation build

We are trying to build a custom dynamic translation. Currently we are using IBM as our dynamic translator which is a OOB translator. We would like to understand how we could build a custom flow where we are going utilize a third party as a Dynamic Tr...

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Virtual Agent

Build agent

Using Build agent can we do the following :can it create solution design for any business reqcan it create stories or epics in ServicenowCan it create Test caseCan it create demo datacan it help creating any kind of documentation

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Service Business Criticality Impact

Hi All, When implementing a new Service record on the cmdb_ci_service_list, one of the fields you need to fill in is the "Business Criticality". You have to choose between:Most CriticalSomewhat CriticalLess CriticalNot CriticalDepending on which one...

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Performance analytics - report

I am trying above report to be implemented in serviceNow. how breakdowns should be created?i have created two breakdowns one for priority another for aging range. but i am unable to add both breakdowns in the widget. so any one please help me...

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Is it possible to display Playbook stages horizontally in SOW Workspace?

Hi everyone,I’m configuring a Playbook in SOW Workspace, but the stages are displayed vertically on the left. I want to display them horizontally at the top, similar to how it looks in Agent Workspace.Is this UI layout possible in SOW Workspace? If y...

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Duplicate records is showing in list view with same sys_id

We have one application where create a record and list view showing twice that record with same sys_id. From list view remove one field then duplicate record is not display in list view.

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Customer_Contact Table Application Scope Change in Zurich

Hi Experts, I have taken a Fresh Zurich PDI and could see that customer_contact table is now completely moved to other Application Scope called "Sales and Service API" but in existing versions or our demo instances which are upgraded from old version...

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ATF : L and LR : Apply Filter issue failing in pdi

Things I i have trying to solve this Opened Incident Record > Right Click on header > Related lists > moved Incident Task - Indident From Available to selected on the right side

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can we customize "Unauthorized Change Task"

Hi Experts, Can we customize - "Unauthorized Change Task" only for specific classes and specific attributes ?In case yes, could you please share the steps of the customization ? Thank you.

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Service Classification

Hi All, When implementing a new Service record on the cmdb_ci_service_list, one of the fields you need to fill in is the "service classification". By default, you can select one of three categories: Business Service, Application Service, and Technica...

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Can anyone help on this task

As a ServiceNow system administrator, your task is to establish accounts for Global Enterprises and its subsidiary, Global Enterprises USA. Additionally, create an account for the partner, Tech Innovations.Create an account for Global EnterprisesCrea...

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Date Picker with Start and End dates

Hi team, We have a requirement to have a date field in which you can select the start and end dates (like when you're booking a flight or a hotel). Have you implemented something like this in a record producer or widget? Would really appreciate for s...

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Export License usage information

Hi all,Has anyone exported the licensed required usage data? This would be extremely helpful information to pass along to other teams. Ex.In license usage, looking at a singular product, I would like to be able to cleanly export a list of the users...

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Use ServiceNow Extension for VS Code with SSO instance

Is there a separate process for using the Servicenow Extension in VS Code with an instance that has SSO and 2FA on it? We use SSO on all our instances, so each user has a login to dev, test, and prod. I am not sure if the VS Code Extension could supp...

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Instance Configuration
Multiple Versions
Team Development
VS Code Extensions for ServiceNow