ServiceNow Community

record details needed

Hi Team , i need filter these data , in which table i will get these dataConfig Item ID’s associated with these… as well as tickets opened against all the CI’s. Upstream CI ID’sDownstream CI ID’sMain CI ID’s

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Catalog Client Script – Make Variable Editable Only if User Is Member of Assignment Group

Hi everyone,I’m working on a Service Catalog item where I need to control the editability of a variable based on group membership. If the logged‑in user is a member of the selected Assignment Group, the variable should be editable,For all other users...

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Resolved! UI Builder: Pass filter from Single Score visualization to list page

I am working in UI Builder and have a Data Visualization (Single Score) component. I have added an event handler “Visualization clicked” and configured it to Navigate to another route (list-item-open-tickets).The navigation itself works fine and the ...

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A day in the life of a SAM Admin

Hello Team,Our organization is implementing SAM PRO in the next few months and our APM team will be the SAM Admins for the tool. I am trying to establish a set of daily, weekly, monthly functions for the team to identify training and workforce plann...

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Cannot get the cc email from the inbound email

Hello I am having a requirement to process inbound email to add the cc users in the watchlist of the case created. I used this in the flow designer but the short description is coming as empty always in the case record

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Additional comments

My additional comments are appearing twice in my RITM, and I don’t know where this is coming from.

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Stop remaining parallel approvals when any one is rejected (Change Flow Designer)

Hi Folks, We’re building a Change Flow in Flow Designer that triggers parallel approvals for multiple Business Units using “Do the following in parallel.” The approvals are created correctly, and each branch waits for responses as expected. We have t...

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To export the list of Reports attached to the Dashboards

Hello Everyone, We are planning to migrate Core UI Dashboard to Platform Analytics Dashboard. We are able to get the total count of Dashboards and Reports directly by accessing the table. But to cross-check, we are looking for the list of Reports tha...

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Script include which is triggering from scheduled job is giving performance issues

Hi To update the "age of incident" field value (like 0-3 days, 15 days, more than 15 days), the below scheduled job and script include written but it is giving performance issues due to looping all the incidents on hour basis and populating/calucula...

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Unable to Edit or Close HR Case

Hi Team,We are facing an issue where users are unable to edit, reassign, or close an HR case assigned to them.When they try to perform these actions, the following error message appears:Write operation on table 'sn_hr_er_case' from scope 'Human Resou...

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How to Customize the Polaris Header

Hi Team, We have enabled the Polaris UI and we want to customize the Header in the UI. We are looking to add a HyperLink in the Header. Kindly let us know if anyone has tried it. Thanks Sai Krishna

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KB - FEEDBACK TASK ASSIGNMENT

Hi Team,I have a requirement like below, AC1 - Given that I am a knowledge user (ITIL )When I navigate to the Portal, and view an article in the ABC Knowledgebase and select an article rating of 2 or below AND I submit feedback with a reason selecte...

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Approver process on demands for approvers stakeholders

Hi Everyone, Configured BR's and Properties as per community suggestion. But Facing the below issues, 1. Approvers are getting added twice.2. Once Approvers approving the state of demand not changing into Approved.3. When Refreshing window Same Appro...

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Resolved! Who add members to Resource Groups?

Hi Friends! I was wondering so far that Resource Managers could create and add members to the resource groups. But what is happening is that Resource managers can create groups, but can't add members to it. Is it normal behavior to the role? or am I ...

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Resource Management

Good morning all -- quick question Is there (or has there ever) been a way to remove 1 group member's assignment from a group assignment? For example 5 members have been assigned Admin time but one member of the group needs to be removed from that as...

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Resource Management