ServiceNow Community

Knowledge Center - Viewing article content

A segment of our users can no longer view the body content of knowledge articles within the Classic interface. Currently, the content only renders correctly via the Knowledge Center. Is this a deliberate functional change by the platform, and if so, ...

Question

Run scheduled flow based on a variable on a RITM record

Hi community,I would like to implement the following can you please help?> Have a catalog item that gathers fields including start date and has a hidden field called COUNTER. > Once this item is submitted, the COUNTER = 0.> Every week check have a sc...

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Enforce email format/template for manually created emails

When sending an email from the SOW using this tool we need to enforce specific formatting to make sure we have consistent branding (border color, specific links to the portal at the bottom, etc.):we would like to use

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Announcing our 2026 ServiceNow MVPs

We're pleased to announce our 2026 ServiceNow Most Valued Professionals! Our MVPs share their excitement here. Let's give a warm welcome to the 2026 ServiceNow MVP class. We did it! This Community came together to celebrate and uplift one ano...

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VRM Due Diligece workflow

Hello everyone, I'm working for a client that's not have the TPRM licensing, just the old VRM licensing. All my study and guide is to work with Due Diligence in TPRM and I notice that catalog item "Request third-party risk due diligence" just exist i...

Question

Announcing our 2025 ServiceNow MVPs

We are pleased to announce the 2025 ServiceNow Most Valued Professionals! The ServiceNow MVP Community Program recognizes our top individual contributors who are well known by the collective community for their product expertise, consistent qualit...

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Question Regarding SharePoint to ServiceNow Integration for KB Articles

Hi All,I would like to know if there is any way to integrate SharePoint with ServiceNow Knowledge Base.My requirement is to sync or access KB articles from SharePoint and make them available in ServiceNow Knowledge Management.Has anyone implemented t...

Question

Resolved! How to redirect to standard change catalog when creating Request from Incident form

Hi community friends, I need your help. In ServiceNow there is a service catalog called : Standard Change Catalog and I want to direct users with the ITIL role to this catalog when they create a request from the incident form. When I Click on Crea...

Question

How to Create Your Own Dynamic Filter Option in ServiceNow

Dynamic Filter Options allow you to use JavaScript logic in filters instead of hard-coded values. This is very useful when filter results should change based on the logged-in user or business logic. step 1)Create a Script Include that returns an arra...

Question

Data quality for SAMP - SN agent or Intune, input needed

I am hoping the forum can provide some input to help me put together an argument for the SN agent to be deployed rather than relying on Intune. We are slowly migrating from SCCM to Intune and so we get the data gaps that Intune brings along. We are s...

Question

'Create next planning interval' when clicked start date and end date is not populating

When I click on 'Create next planning interval' action under EAP (strategic planning workspace).Start date and end date are not populating.I have checked Planning calenders and entries everything is configured.

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Flow Designer - Glitch with "Get Catalog Variables" or Not Using Properly?

Hello, everyone. Today, one of my co-workers was working on Flows in Flow Designer when he noticed a problem. He has used the action "Get Catalog Variables" in the past with no issues, but an issue happened today. Every Single Line Text variable he r...

Question

CMDB Multi-customer Best Practice

I’m looking for guidance on CMDB data segregation and standardization.We currently have multiple customers’ data stored within a single CMDB, spanning 91 CI classes. I’m trying to determine the most effective way to segregate the data while maintaini...

Question

Publisher Part Number for Acrobat Pro DC VIP LGA license

Hello, We are just getting started testing the SAMP system. I know we can make a custom PPN in cases where there are no "publisher part numbers", however, being that Acrobat Pro DC if often used, we are wondering if anyone knows what the publisher p...

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Acrobat
New PPN's
Test Management

NEW: Official Practice Tests Now Available for CIS-CSM and CIS-CMDB

Hi Community, We're excited to share that ServiceNow University has partnered with MeasureUp to bring you the first official practice tests for ServiceNow certifications. What you get: Realistic, exam-aligned questionsDetailed explanations for ev...

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