I have catalog item and 6 levels of approvals get generated

I have catalog item and 6 levels of approvals get generated throughout its life cycle and when any approval is rejected, I observed duplicate emails for rejection are going on RITM (email: Task Approval rejected) where as only 1 notification exist an...

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Portfolio Planning workspace - Remove defaul tabs form planning items (not related lists)

Hello Community, Does someone know if/how it is possible to hide certain default tabs of a planning item within the Portfolio Planning Workspace? Especially these ones: Docs, Resource Assignments, Financials. I'm aware that the other tabs are related...

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Conditional Mandatory Attachment for Catalog Item

Hi Team, I have a requirement on a Service Catalog Item where an attachment should be mandatory based on avariable selection. Requirement Catalog Item has a Select Box variable: request_typeValues:Bank Account MaintenanceScheduler MaintenanceOtherWhe...

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Token response limit in now assist skill kit

I've been working with the Now Assist Skill Kit, but I've run into an issue with the response length limit set by the LLM. There's a significant difference between the request and response token counts, and I haven't been able to adjust the token lim...

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Workspace instead of classic

Hi,In my new company, they are using workspace at the workplace, and I am really worried. I never used a workspace in my previous experience. The case form looks overwhelming. I need to work on cases in the ATF on Workspace. Not sure if I can win. Pl...

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List collector

Hi Guys I have created a record producer , in that i created a field with list collector , like when i select the options and submit the record , then it stores the option as some numbers . I don't get the name of those choices in that field.Thanks i...

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My User name is kept changing in the community

newold I have updated it back once but got changed again  has anyone else facing this issue?   

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How to Enable multiple selection of Breakdown Elements in Analytics Hub Page?

Currently I can select only one assignment group. I want to Select multiple assignments groups but I can't find any configuration options. How do we enable multi selection of breakdown elements in Analytics Hub page? 

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In dashboard of Performance analytics not able to see the overview options ans widget to adde

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How to configure the notifications to show up in the bell icon in the instance.

Even though all the notification preferences are enabled, none of the notification that are triggered in the flow when send notification action is used, where does these notifications end up, how to make them visible in the bell icon widget.

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How to add background Image to the esc portal menu item?

I have added a new topic, and to that topic, I have included a few catalog items. This is working fine. However, I need to add a background color/image to the menu items, similar to what is shown in the images below.How i can achieve this ? 

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How to report average age (in days) of open RITMs for a catalog item

Hi team,I’m trying to create a report (without using Performance Analytics) to find the average age (in days) of open RITMs for a specific catalog item.My requirement:Filter on specific catalog itemConsider only open / active RITMsShow average age in...

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cmdb models are creating Duplicate records

Hello, I am encountering an issue where duplicate cmdb_hardware_product_model records are being created during the SCCM (robust transform map) import for Computer Identity. I have already reviewed the mappings in the transform map, and everything app...

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Unable to capture decision table inputs, conditions, results.

I have created a decision table , and captured in the update set. while retrieving, there were no errors. but when I open decision table in the other instance and check there is a table but not the inputs, conditions and the result

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