ServiceNow Community

In Incident Variable Editor, when I am clicking on collapse icon varaibles are not hiding

In Incident Variable Editor, when I am clicking on collapse icon some varaibles are not getting hidden.While some variables are kidding. I have used containers. Varaible from 1st container are hiding but for other containers they are not hiding

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Step based fulfillment flow

I have a set of catalog tasks to be generated in sequence. However if the first task is Closed Cancelled, we need the rest of the task to stop generating and close the request. Can this be achieved using step based fulfillment flow.

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How to complete an audit of assets issued to employees

I am the assigned Hardware Asset Manager and we just recently implemented ServiceNow. I learned how to complete an audit of a stockroom but what is the most efficient method of auditing assets that are issued to employees throughout the organization?...

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Quick & Crisp : MCP , A2A and AI Agent

Hi All Organizations adopting GenAI are increasingly seeking conversational experiences, intelligent automation, and multi‑agent interoperability within their digital ecosystems. ServiceNow now enables this through capabilities such as AI Agent trigg...

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Opening a list variant from Dashboard

Hi, I have a created a custom list variant which works fine when I open it from the workspace. But when i open list from dashboard it opens a simple-list variant. Is there a way we can open the custom list variant from the dashboard rather than the s...

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Need help on the Database View

Hello Everyone, Can anyone help on the Database View creation on the below requirement: To capture content actively utilized by the business, the migration scope will be derived from the system’s navigation logs.Data Source: sys_ui_navigator_historyP...

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Addtional container in Service Catalog.

Hi all,I am trying to get 3 containers in Service Catalog for widgets in my organization instance to be added as shown in PDI OOB below. My organization instance currently has 2 'Add Here' containers, how do I make it the same as PDI? Below is my org...

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Sourcing request and approvals help

I am implementing HAM for the first time and am looking for advice and best practice tips for utilizing sourcing task and approvals for our catalog items. There are some items that require approval from certain groups and other items from other group...

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Discovery failed due to IRE Engine error.

we are facing an issue during Discovery where the IRE fails, and the discovered data is not processed into the CMDB. Has anyone faced similar issue before? Any guidance from the community would be appreciated. @Ankur Bawiskar ,@Dr Atul G- LNG ,@AJ-...

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Service catalog drop down form design

Hi Experts, I am working on catalog form where it as 1 field based on the drop down selection we have 4 more fields whose drop down values is dependent on eachother while system ID field has around 60 chocies values in drop down how can we manage thi...

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AI Voice Agents Are Here: Autonomous Service That Delights

We're excited to announce that AI Voice Agents are now live on the Now Platform! AI Voice Agents bring natural, human-like conversations to your customer and employee experiences—answering questions, resolving issues, and completing tasks through v...

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FAQs

Service Bridge - Assignment group is not syncing to consumer instance

We have implemented a Service Bridge Integration between two ServiceNow instances. When the incident created from the provider instance (instance1-provider) , the incident got created in consumer instance (instance2-consumer) but the Assignment group...

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warranty expiration data

i want to know about this anyone? who know about warranty expiration data comes from? if you know about that please explain and provide guide about warranty expiration i just want to know that field is populated from ___? how many BR or Client sScrip...

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GCP Cloud Discovery – Storage Buckets Not Showing in ServiceNow ITOM

Hi everyone,I’m currently implementing GCP Cloud Discovery using ServiceNow ITOM Visibility, and I’m facing an issue where VMs are discovered successfully, but GCP Storage Buckets and Databases are NOT discovered.What is working:Cloud Discovery Sched...

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ATF failure in “Open a New Form” step after Zurich upgrade – client error related to

Hello Team,After upgrading to the Zurich release, we are facing an issue in Automated Test Framework (ATF) while executing the “Open a New Form” step.The test fails with the following client error:Client error detected on the page being tested:uxc_fo...

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