ITOM Discovery Best Practices for Windows Servers (9 tips + Flow to Memorize)

1. Authentication and Credential StrategyWindows Discovery relies primarily on WMI over DCOM, with RPC and SMB as supporting components.Best practices:Use a dedicated domain service account.Grant the account local administrator privileges on target s...

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ITOM Discovery Best Practices for Linux Servers (9tips+privilege exmp)

1. Credential Strategy (Most Common Failure Point)Discovery on Linux lives or dies by credentials.Best practicesPrefer SSH key-based authentication over password.Use a dedicated technical account (not personal users).Grant least privilege, but ensure...

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• Discovery
• Orchestration (ITOM)

CIS – ITOM Exam: 7 Keys Preparation Tips + Mental Check

1. Start with ITOM Fundamentals: What, Why, and HowBefore diving into automation, AIOps, or advanced mapping, make sure the core concepts are solid:What is IT Operations Management (ITOM) within ServiceNow?Understand the difference between:ITOM Visib...

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I couldn't login to ServiceNow Lab Instance

Why Can't i able to login into Instance Lab Sesion..it is showing invalid username and password everything. 

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ServiceNow Simulator - Lists and Filters task validation failing

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Bagaimana Cara Reschedule Tiket Batik Air

Untuk cara Reschedule Tiket 퐁퐀퐓퐈퐊 / 퐀퐈퐑 Anda dapat hubungi layanan customer service di nomor WhatsApp CS: // Call Center 퐁퐀퐓퐈퐊 / 퐀퐈퐑 +62899=9333=667. Jelaskan alasan Anda ingin melakukan perubahan jadwal penerbangan dan ikuti instruksi dari petugas l...

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Cara Menghubungi Call Center AirAsia

Layanan pelanggan AirAsia, lebih disarankan menggunakan AirAsia MOVE WhatsApp resmi (O899.9333-667). (aplikasi) atau AskBo (live chat) untuk respons cepat, daripada nomor call center lokal. Untuk keluhan atau informasi,

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Stage / Process Formatter on Service Portal

States can be rendered as similar to native ServiceNow forms on Service Portal:   Note: This article covers the configuration instructions related to Share Project "Stage/Process Formatter on ServiceNow Similar to native forms" How to configure ? St...

• Article
• Service Portal

Limit topics that appear based on what is typed into a Virtual Agent

Say I have a specific virtual agent. I type in something like "ABC Customer Questions" and press enter. The topic that should show up is an existing topic called, "ABC Frequently Asked Questions". No other topics should show up. How would I enable th...

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Upload txt File to an FTP server

Hello community can someone explain how can we send a generated txt file in servicenow to an FTP server?i already have a mid server installed and up.

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Have an indication on the business app that a Retire request was submitted?

We are using the OOB Register and Retire requests. For us, Retire requests take some time. We have a whole list of tasks that must be completed and invariably our "undertaker" process gets prioritized low...leading to some retire requests taking a LO...

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About Manual Intake of Vulnerability Information.

SeqOps-VR's vulnerability management provides an OOTB feature for manual capture of vulnerabilities. Reference:https://www.servicenow.com/docs/bundle/vancouver-security-management/page/product/vulnerability-response/concept/manually-ingest-vulnerabil...

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How to get the Linux servers not already part of Dynamic CI Group

The main goal is to get all the CIs that do not belong yet to a Dynamic CI group.The test case is with Linux Servers. Some of them don't have the Managed By Group, Support group and Change group, so we would like to have a Dynamic CI group to have ki...

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