few users not able to see work notes for incident and sc_task

Hi all,Few users not able see work notes for incident and sctask is this a role related issue, those users have only read-only itil but they are managersplease suggest

• Question

Limitation in Hybrid Projects: Agile Phases Only at Top Level?

Hi everyone,I’m working on structuring a project in SPM (ServiceNow) and I’ve run into a limitation I’m not sure how to handle. I created a hybrid project so I can use both Project Tasks and Agile Phases. Ideally, I’d like to create a Project Task an...

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Confusing layout in Now Learning

This layout is confusing and doesn't comply with WCAG guidelines. Six of the tiles are for the same on demand course in different languages. The titles are all in English with the language on the end. The title is truncated so you can't see which is ...

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Can servicenow discover certificates using agent client collector?

Can ServiceNow discover certificates using agent client collector? if yes is there any additional configuration needed? Which tables ServiceNow uses to stores the certificates? Please help.

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How to Change Tab Order in Case Record Page in CSM Configurable Workspace?

Hello Community,I am customizing the Case record page in CSM Configurable Workspace and need help with changing the order of tabs.Current Behavior:When I open a Case record:The first tab is Details (used to fill and save case data initially).After sa...

• Question

Catalogue Client Script not auto populating fields on catalogue item

In ServiceNow, I'm trying to develop an onLoad Client Script that will pre-populate the details of the following fields from a business application depending on if they meet a certain criteria: I'm using the following code in my onLoad client script ...

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Workspace contextual sidebar customization for Smart Assessment

Hi, We have a requirement to add a new card under the Scope section on the Smart Assessment form while taking the assessment in the Operational Resilience Workspace.We reviewed the existing Contextual Sidebar, but didn’t find any configuration relate...

• Question

Monetary benefit missing in new Project Workspace - Financials

Hello experts,In the classic project workspace, under Financials, it is possible to view also the monetary benefitIt seems to be missing in the new project workspace, under the Financial, is SN planning to add it there in next release or can it be co...

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Wow! #BuildWithBuildAgent Delivers!

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How to check csv column header name in client controller script of the widget?

Hi All,I have requirement to check the attached csv file's 1st column header using client controller script in the widget.I am trying to use below code and changed the name of the header name of the csv file but its not working. $scope.header = angul...

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Unable to find Software Asset Management – Machine Learning Normalization

Unable to find Software Asset Management – Machine Learning Normalization in ServiceNow HI Support Portal or in Store. Is the Plugin Decommissioned by SN ?The SAM PRO with Workspace plugin is already active in instance.Normalization of data services ...

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How to Configure Major Issue Management for Case Types?

When I try to propose a case type record as a major case, the system automatically creates a base case as the major case instead of using the selected case type. I couldn't find any official documentation to configure it for case types.  

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