ServiceNow Community

Walkup portal - Add new fields(drop-down) just below Location in walk_up experience portal

Hi Servicenow community folks, we have an requirements to add certain fields(select box/string type) just below Location field and dependent of this field, other fields should be visible in walk-up service portal.Any help is appreciated on the scrip...

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How to Track Assignment Group Changes in the HRSD

I would like to create a report that shows movement between different assignment groups. I was able to find solutions using the metric instance for INCs but wasn't able to see how to accomplish this in HRSD. Thanks.

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7/10 2025 Nordic Retail Day – Skab fremtidens retail med ServiceNow

Retail er i forandring – er du klar til at tage føringen?Den 7. oktober samles branchens førende eksperter i The Silo, Nordhavn til Nordic Retail Day 2025. Her får du indsigt i, hvordanAI, automatisering og digitale workflows kan transformere retail...

Article

How to add Variable Editor to Configurable Workspace for a custom table?

Hi, I'm trying to show the Variable Editor for a custom table extending Task. So far, no luck... I am starting to think that variables are not supported in custom Configurable Workspaces? It is odd since that is a core system functionality, e.g. HR ...

Question

Variable Editor in Display Form in Workspace does not wokr

I added a variable editor UI Formatter to a form to display what was originally entered by the requester in a separate view from the default view.I intended to add this as a different tab using the display form component in the workspace but noticed ...

Question

Custom Variable Editor not showing in Workspace SOW

Hello, I wanted to hide the Variable Editor in RITM for every user except for HR for an specific Item with sensitive info.For that, I created a custom Variable Editor with an evaluator that grant access depending on the user's roles.In the backend is...

Question

UIB - Standard Record Page - Record controller form.fields object

For configurable workspaces that use the "standard" record page --- e.g. "CSM default record page" for CSM/FSM Configurable Workspace; "SRP Record" for Service Operations Workspace --- the controller has the form.fields object which you access via ap...

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How to make risk assessments questions read-only?

Hi All, I have a requirement, where I need to make risk assessment question read-only, because some of the answers will be selected by default through script. I have made the field read-only on asmt_metric. But the change is not reflecting on assessm...

Question

Whenever Catalog Form is submitted, it's variable data should get converted into JSON format and....

Whenever a Catalog Form is submitted, it's variable data should get converted into JSON format and get attached to the RITM ticket.How is it possible? Please help.@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar

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Resolved! non-admin try to Add group

Hi TeamTo add a a group in a specific user i'm using this script. Is not a beauty code, but work var users = current.variables.select_the_user.toString().split(","); var arrayGrupo = current.variables.group_associate.toString().split(","); users.for...

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Approval Workflow for Knowledge Module not changing the status to pending retired

Hello Team, We are doing Regression testing after the Yokohama upgrade. The team identified the issue related to the Retire workflow in the Knowledge Article. if we're going to retire the 'Published' article, its triggering the approvals but workflow...

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Service Desk

Error in 'Fire Event' Action in Flow Designer, how to resolve?

Hello Community,I am getting the below error , while checking the flow executions in Flow Designer.What does the below error mean and how to resolve it?class com.snc.process_flow.engine.serialization.GRProxy$1 cannot be cast to class java.lang.String...

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custom approval email

I have created a custom approval email notification for a specific catalog item, and I want to disable the OOB approval email for that catalog item which is on sysapproval_approver.Below is the script that I tried but it blocked notification for all ...

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Resolved! What is the use of Weight Field in the Notification? Not getting. what is the exact use of this because it may miss some of the important emails that needs to be sent. Please explain in detail. Any help will be appreciated. (No one will configure two

What is the use of Weight Field in the Notification? Not getting. what is the exact use of this because it may miss some of the important emails that needs to be sent. Please explain in detail. Any help will be appreciated. (No one will configure two...

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Enterprise Release Management

What is the correct approach for handling MS SQL "system" databases?

Our database owner does not see value in having CIs for the system databases: master, model, msdb, tempdb, mssqlsystemresource. He has asked us to hide or otherwise eliminate them from the CMDB. We have considered:prevent discovery from creating the...

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