How to install a plugin

• Question

Universal request - Contact type getting set to "Self-service - Universal Request"

Hi,I have a custom record producer that creates a record in the Universal Request table, and I am also testing with the out-of-box Request Help record producer. I am trying to set the Contact Type to “Self-service” in the producer script, but when th...

• Question

ATF -Unable to open assessment record with questionaries template view, its opening in classic view

I am writing ATF to open the Regulatory Assessment record to complete the assessment created under Regulatory Alert.  With assigned Assessor user able to open the Regulatory Assessment record, however it's not opening in correct view Assessment Templ...

• Question

SPM to Jira integration (SPM Project to Jira Capability)

Has anyone created a bidirectional integration when the taxonomy is SPM Project to Jira Capability, and then have Jira Epics go back under the Projects so the project manager can see progress/status, etc of the Epics? Or, figured out a workaround to ...

• Question

How to remove stages in Transfer order Tasks

Hi All,We are working on a requirement where we need to remove stages on main Transfer order Task (alm_transfer_order). Can anyone help us how can we achieve this? how can we remove requested and delivered stages?  Thanks.  

• Question

Beyond Best Practices: Developer's Guide to Time & Space Complexity

Improving ServiceNow Performance with Time & Space Complexity Considerations.We often emphasize coding best practices: reusable Script Includes, Scoped App, ACLs, scalable design. Yet one critical dimension is overlooked - algorithmic efficiencyWriti...

• blog
• Best Practices
• Scripting and Coding
• ServiceNow Performance

how to hide edit button on workspace list view

How to hide this edit button for  scooped application list view .

• Question

How can a requester with the CMDB_Read role be granted read access to the core_company table?

A customer using only ITOM Visibility is configuring a dashboard feature to enable filtering by Company.They set the core_company table as the filter source; however, users with only the cmdb_read role were unable to see the filter list.To resolve th...

• Question

One workflow for multiple catalog items utilizing flow designer.

Have you ever wondered how to ensure governance in relation to workflows created in flow designer? Have you ever wondered how to ensure that unique simple flows don’t explode which will be unbearable to maintain in the long run?   Then look no furthe...

• Article
• Flow Designer

Workflow or flow designer

Which is better Workflow or flow designer?

• Question

How To write simple JavaScript in Servicenow

I am embarrassed to ask this question.   I am on lesson 15 of Chuck Tomasi Learn JavaScript on the Now Platform.   Trying to work Lab 4.   I have a PDI.  My problem is that I don't know what Navigator App or Module to select in order to start writing...

• Question

Populating response in MRVS using onSubmit client script

Hi all,I am getting the expected response but not able to populate/ set value in MRVS field, Please suggest based on the attachment 'employee id's will be populated in mrvs and onsubmit associated first and last name should be populate in the mrvs.  ...

• Question

Article : UI Actions Issue: Duplicate Action Names Causing Unexpected Behavior

OverviewIn ServiceNow, UI Actions (buttons, links, context menu items) are commonly used to trigger client-side and server-side logic. However, a subtle but critical issue can arise when multiple UI Actions share the same Action name, even if they ar...

• Question

File Upload tool AI agent not extracting

Hello, I am using the AI agent tool - File Upload to gather the information from the document. For some reason, it is not extracting the file(PDF) data even though its size is 2.4KB. Its status has been shown as "Extracting Data" for a very long time...

• Question

SAM Pro integration with Procurement systems

I’m looking for documentation on SAM Pro integration with procurement systems. If you have worked on this or have any information, could you please share it? Thanks in advance!

• Question