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Advance feature is not available in the Workspace View Rule

Hi, I tried creating a workspace view rule for Entity record in Compliance Workspace. The goal is to check if current logged in user is a member of a certain group. But advance checkbox is not available in the workspace view rule. Any solution or wor...

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Scripted Rest Api - Base 64 or binary conversion

I have attachments up to 30 MB in size that I need to send to a third-party system. I've created a Scripted REST API that uses base64 encoding to convert the files, but it only works for files up to 2 MB. For files exceeding 5 MB, the conversion fail...

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ServiceNow Catalog item Client Script & Ui Policy conflicts

If there are variables like "Region" & "Unit". Region is a Multiple choice type variable & Unit is a select box type of variable now based on the region & unit selection there is other variables which are 11 checkbox variables which should be mandato...

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Form new section visibility

I add a new section tab to our Change Request form. How to make that section to be visible to specific location only?Condition:Change Area is "Application"Type is NormalRequested for or Opened by location: T1, T2,T3

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Resolved! UI action not working in workspace

Hi all, function downloadPDF() { var ga = new GlideAjax('sn_hr_core.GSSPDownloadpdf'); // Script Include name ga.addParam('sysparm_name', 'generatePDF'); ga.addParam('sys_id', g_form.getUniqueValue()); // Current record sys_id ga.addPa...

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Declarative action to open a panel similar to Compose Message in Service Operations Workspace

Hi , We have a requirement to have a declarative action in Service Operations Workspace that should be similar to Compose Message of Agent Workspace. Please help me with this. Thanks in Advance

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Resolved! Is it safe to add custom fields directly to the Catalog Item table?

HI everyone~！Main purpose: I want to add additional information to each catalog item (similar to taxonomy topics), so that I can use them as facets in AI Search.Why not use taxonomy topics: Although multiple taxonomy topics can be assigned to a sing...

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Conditional Reference Qualifiers

Afternoon everyone. Looking for a bit of help - I'm creating a new catalog item. We have a mandate that will only let our 'regular users' (i.e., not IT staff) managers have to request access for their staff for certain items, which I've achieved by ...

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Date comparison issue

Hi All, Please provide you inputs for below issue. Requirement:In our custom table we have two fields, Start Date & End Date, every time if any new record is created, it should check with existing records and make sure to add start date before the st...

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Change the details shown in sys_popup for a reference field in Portal

There's a client requirement where we needed to lessen the details shown when user clicks on the "i" icon for a reference field in Portal. It shows a lot of details including links users can click on and the customer wants to limit that. I found a po...

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Resolved! Create incident in target Integrations

Hi,I created rest message and created end point and http methods, but the incident is not getting created in the target. Kindly help. { "caller_id":"${caller}", "short_description":"${sd}", "description":"${desc}", "contact_type":"${ct}" } (fun...

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Reporting of currency fields in one currency

Hi Friends, I am try to extract data into excel or csv by creating a normal report. But in the report I see data shown as EU or US or whatever currency stored in the field. How can I have one currency value exported into excel or at least shown on th...

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workflow comment as system and not current user

Hello,I have a workflow for ordered items where I need a comment to be added to the Comments field.However, when I add this to the workflow activity, the comment is posted as the requesting user instead of as the system.How can I make the workflow ad...

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Flow how fetch the value from lookup record and update another record field

Hi, I facing an issue in flow , there is a loop up record action to fetch the value of field, .some other condition new record will be create. In that one field needs to update by the above mentioned field. @Ankur Bawiskar eg: first record have D...

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Need to setup Authentication for Scripted REST API

Hi Everyone,I am new to integration, I have created a scripted REST API(GET) to send some CMDB field details in JSON format, It is working fine when tested using REST API Explorer, Now the next we need to setup authentication. Client have provided se...

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