"No roles added": SNPI Story 1 - Build a Scoped HHD Application FAILED

I did all the parts of the task correctly but still "flunked" the task. It's telling me that I didn't create the "admin" and "user" roles even though they it appears that I did. I  followed the instructions, as shown below, but it's still telling me ...

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How to write prompts in Prompt editor?

I am using ServiceNow's AI generated prompt assistance. What ever prompt it is generating, I am using the same but it throws an error.(1) how to troubleshoot/understand why the promt is not working (strange thing is, it is SerivceNow geenrated prompt...

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How to change the Edit Members display for Change Request?

Normally when you have a Reference to Change Request, the reference field shows the number of the Change Request.  This is confirmed by the number field on Task being the display for the Change Request table.  We recently put in an override for the S...

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list of records not showing when we put condition Less than

Hi ,we have score field(Type Decimal). Score field would be editable to Admins, and to all others it would be read-only..we have list of incidents with different scores 0 to 4 ( example : 0.2,0.3,.....1, 2,3 .....3.4,3.7,.......4.1,4.6,4)I impersonat...

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Add Agent Name in Live Chat message

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ACL to Restrict Access to Specific Records

 I’m trying to create a reusable ACL that restricts access to certain records (e.g., interaction records) so that only users with the admin role can view them. Ideally, I’d like the script to be generic enough that we can easily add record numbers to...

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• Incident Management

Additional collaborators in Service Operating Workspace

I found this link to additional collaborators in the Service Operations Workspace. How is the content of this list created and is this information available in a table? 

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Tips to troubleshoot undelivered email like a pro

  Email notifications are a critical component of the ServiceNow platform. Often undelivered notifications are due to expected platform behavior that can be fixed by modifying the configurations. Let’s take a look at some troubleshooting tips on wha...

• Article

OOB Incident Trend Analyzer AI Agent is unable to provide the analysis, Help on same.

The Incident trend Analyzer is throwing the output error as: I couldn't analyze as I didn't have the required resources.After retrain and adding incidents this is showing no error.  the Trend Cluster model inside it is working "True" for version 3  w...

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Speaker Opportunity: Change Management & ServiceNow

The Technology Council of Central Pennsylvania (TCCP) is hosting a session on Change Management, and we’re looking for a speaker who can bring both leadership perspective and ServiceNow expertise to the discussion.   里 Session Title: From Change Fati...

• Article
• Change Management

Need some Info/Help on the Skills Table

So we want to add the Skills field to Catalog tasks so mangers can assign to staff based on their current skill level. We like the ones under the Technical Skill level (table: cmn_skill_level) and while I was able to configure that list view to show ...

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WorkSpace QR Code Scanned child display value how to post to parent

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Model_ID Population in Switch Discovery

In Network Switch pattern I have deleted the step "Insert model to cmdb_ci_ip_switch" but still Discovery is populating/Updating the Product ModelID

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Add agent name in live chat message

In  advanced work assignment->settings->queuesI want to change message in this field -  "Initial agent response" I want to include the name of the agent that has accepted the Live Chat requestIs there an easy way to do this ?I don't want to use Quick...

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• Agent Workspace

How to create a report to only show where count is > 1?

We are currently going through a requirement to build a report of type count and to only show records where the count is > 1.Take this as an example.Report should query alm_hardware with model category/class of Computer and group by assigned to.It sh...

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