ServiceNow Community

Resolved! How to hide icon for reference field in portal?

I want to hide the icon for a reference field in the portal view (Form Widget), but it should remain visible and functional in the form view. Is there any out-of-the-box (OOTB) functionality available to achieve this?

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Hide Workspace List

Hi Team, I need to hide list of workspaces, and show to respective roles and make others accessible for admin.

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want to make changes on Analytics page on project workspace. want to remove and add some widgets

I got requirement to make changes on analytics page of project workspace requirement is to remove some reports and then wanted to add new.

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Hide/show UI Action that have Client checkbox check

Hi everyone,I'm trying to hide or show a UI Action based on the value of the current record, but since it has the Client checkbox checked, I tried calling a Script Include from the condition, but it doesn’t run. I found some methods using DOM manipul...

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How to Highlight Reference Field in Workspace When User Has No Email

Hi Community,In ServiceNow Workspace, I want to change the background color of a reference field to yellow — but only when the referenced user record does not have an email address.I understand that direct DOM manipulation is not supported in Workspa...

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Base64 into images type field

Hi, I have a variable of type String that stores 64base from an images convertion.How can i insert this base64 into a field on the incident table of type ‘Image’

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Reporting: Limiting Number of Records Shown

I'm trying to create a simple report showing a list of active users that are assigned more than one non-retired, operational PC's from table (cmdb_ci_computer). Once I configure the report to group by "assigned to", I get a list of Users with each o...

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Performance Analytics

Resolved! will the attachment be carried to the Catalog task whatever I attached in the catalog item?

I have an attachment and i have added via catalog item view and it s available in the RITM after creating a request, but it s not present in the Sctask. How can i bring in Sctask ?

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How to hide a mandatory field using catalog client script?

Hi All,I've written a onChange catalog client script on Subcategory field. whenever a specific subcategory is selected then the description field should be visible and should become mandatory. After Subcategory value changes back to --None-- the desc...

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AI / Agentic AI capabilities in On-Prem ServiceNow

Could you please specify which AI and Agentic AI capabilities are supported in an on-premise ServiceNow deployment?We are particularly interested in:whether Generative AI features such as Now Assist can be operated on-prem,whether Predictive Intellig...

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#BuildWith is BACK! Here's your first look

#BuildWith is BACK! Here's your first look For the fourth year in a row, #BuildWith is back, and this time, we’re excited to see what you’ll create with ServiceNow Build Agent! Here’s your first look at what’s ahead. The full challenge guide, su...

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Resolved! Script Hellp!!

I need to Allow user to generate "Security Incident" via normal Incident record but we have to make sure that logged in user has access to "Security Incident" Table?

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When I click on Caller field from the Incident list, then open the User record in “Asset” view

When I click on the Caller field from the Incident list, the record should open in the "Asset" view instead of the "Default" view.This behavior should apply only to the Incident table list view and not to any other tables.I created a view rule, but i...

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Cost Management (ITSM)

Enabling auditing of roles

What would you do if you want to track the role assignation in the platform i.e., which role was assigned/unassigned by whom and when or by which group? There is a table in the platform 'sys_audit_role' that tracks such operations. You can go to this...

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Technical & Support

Script Action: A Practical Example!

We often hear about and occasionally implement this feature in ServiceNow. I would like to explain it today with a practical example . What is Script Action: A Script Action in ServiceNow is a server-side script that gets executed in response to s...

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