ServiceNow Community

Parent REQs need to be closed when the child RITMs are not open

I want to write a fix script to update the parent Req is open when child RITMs/Sctasks are not open (Cancelled, Closed incomplete, closed complete).

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Email notification translation using sys_ui_message

Hi, I want to translate the email content automatically based on incident caller language.below approach i followed.I created a sys_ui_message and i have called message in email script, then i have added the mail script in notification body.for e.g: ...

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Catlog Variable set issue

Hi All,I created one reference variable. it is working fine for service CatLog but if i using ESC portal to raise request that variable is coming but values are not populating . Can anyone help me on this?

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Experienced ServiceNow System Administrator Seeking New Opportunity

Hi everyone,I’m an experienced ServiceNow System Administrator currently exploring new opportunities and wanted to introduce myself to the community.I have 9+ years of hands-on ServiceNow experience, primarily focused on ITSM and the Service Catalog,...

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Full-Time

HTTP code: 403 - Forbidden username/password combo

Whenever we tried to test connection with Meraki using Service Graph Connector for Meraki, we are getting below error even though we have provided proper API key, connection. How can we resolve this.

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Record producer push variables editor formatter in Case and Incident

Dear Community,I need to make variables filled in catalog item on the ticket form.In the widget ticket field, how can I make them appear ? One strong problem is that I have a record producer creating an incident AND a variable editor formatter on Inc...

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Publish to update set option on custom application

When i select publish to update set on custom application, not all application files are captured.Example in the Instance - there are 300 application files. but when we publish only 100 are getting captured. How do we capture all the files?Is not eve...

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Can i show template inside a variable

Hello All,I want to have a template where i will have some patient details.like name ,age,gender like these will be questions.and these questions even i can store in a table as well i have a custom table even i can reuse that if we need.My requiremen...

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What is the difference between Expected loss and Potential loss in risk events?

Hi, everyone. Risk events have "Expected loss" field and "Potential loss" field. What functional differences exist between them?I have confirmed that entering values into the Expected loss field reflects the Expected loss figure at the top of the Ris...

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risk management

KB article configuration

Hello Community, This above article is created by publishing one policy . I have one requirnment i want to show valid from and valid to date of policy from that policy record in highlighted area of kb article . will you please help in configuring ...

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Add User in CC of an email

Hello,I have a requirement in my current project where I need to create an email script in ServiceNow. In the User table, I have three custom fields: L1 Approval, L2 Approval, and HR Employee. I need to include the users from these fields in the CC s...

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403: You do not have permissions to access this page

Hello Everyone,I am trying to access AI Agents Studio → Overview page (ServiceNow Demo instance), but I am encountering the following error:“403: You do not have permissions to access this page.”I have already installed the following plugins:Now Assi...

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Hide Offboarding Requests for Spain External Subject Users on Employee Service Center (ESC)

Hi everyone,I’m working on Employee Service Center (ESC) and need some guidance.Requirement:I want to hide Offboarding requests from being displayed in “My Requests” on ESC only for subject users who meet the following criteria:Country / Legal Entit...

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Do I need the ServiceNow HR module in order to pull Credly badges into ServiceNow?

Hello,We currently have an internal program around manually adding Credly badges to an Employee's talent profile within in SuccessFactors but we'd like to be able to pull badges and kick off internal processes for validating badges that have monetary...

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Need to differentiate IT VS HR Chats using Now Assist in Virtual Agent

Hi ServiceNow Experts Team , We have a requirement to handle the IT VS HR live agent Chats using the Now assist in Virtual Agent . I have come across one approach of creating a custom topic and handle the live agent queues based on the user input f...

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