Impact after upgrading to the Zurich version

We are integrating ServiceNow with an external tool using an API management tool called 3scale. However, after upgrading ServiceNow to the Zurich version, the 3scale API authentication no longer works, and we receive an HTTP 500 error indicating that...

• Question

Save button is missing in all stockroom section in HAM workspace

 There is no Save UI action on the workspace , though it is is present in the native UI , its a global save UI action I tried enabling it to workspace , I checked the enable on workspace form , still its not getting reflected , Has anyone faced this ...

• Question

'Request For' Field Grayed Out on Order Confirmation

This question was posed in a 2023 post. The answer was to go to glide.sc.req_for.roles and update it if needed. If it's blank that means all roles have access.  Ours is blank but I have a user who still sees a grayed out 'Request for' field on the Or...

• Question

Import data from list view captured in update set

Hello experts, may I know how or why importing data from list view (Import) is treated as changes to the platform and captured in update set? It's data and not changing configuration. And how do we check/update if importing data from list view should...

• Question

Email Notification

In ServiceNow Zurich version,  ServiceNow ticket, we can add people to the watchlist so they get notified by email for any update on the service ticket. The issue we are having is people on watchlist can't reply to tickets - what is out of the box Se...

• Question

Transfer Multipart form/data attachments between ServiceNow instances

I have followed the steps provided in Article and facing below error{"error":{"message":"User Not Authorized","detail":"Access to unscoped api is not allowed"},"status":"failure"} How to send Outbound REST request with multipart/form-data - Support a...

• Question

User an switch between its Access between Admin and just itil user access

There is been an requirement from client end to avoid data breach  cases Admin should have restricted access to certain  assignment groups , So is there any way we can achieve where user can basically elevate themselves to admin role for performing d...

• Question

Display popup message during bulk RITM submission from Catalog Item

Hi All,I have a Catalog Item that generates around 100 RITMs in a single submission (each user receives a unique RITM). Because of this bulk creation, the submission process takes some time to complete.Requirement:When a user clicks the Submit button...

• Question

How to restrict Custom Workspace

Hi All, We have a custom workspace and I want to show that workspace to some users only who have role A, how we can do this and restrict other users. Thanks in Advance

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Need Help on Business Rule creation- check the details below

We need to create a Business Rule on the Email [sys_email] table in ServiceNow.At the time of record insertion, the rule should check whether the email is created between 9:00 AM and 6:00 PM IST.If the condition is met, the Type field should be updat...

• Question

In Customer service , if the state is cancelled , make everything readonly by client script.

• Question

How to display the "Variable Editor" of a Request Item record in the record form of another table

I created a custom table (without extensions).I've implemented a field that references the Requested Item table.I created an input form using a catalog item.The "Variable Editor" field of the requested item contains information from the input form.I ...

• Question

How is the “Suggested” target value calculated in Proactive Analytics?

Hello ServiceNow Community, In Proactive Analytics target configuration, the Value field is pre‑populated as “Suggested”, as described in the documentation below:https://www.servicenow.com/docs/r/now-intelligence/proactive-analytics/proactive-analyti...

• Question

Catalog Client Script not setting the reference variable using URL parameter (value keeps reverting)

Hi team,I’m working on a Catalog Client Script (onLoad) where I need to populate a reference variable (configuration_item) based on a URL parameter ci=1.https://<instance>.service-now.com/<catalog_page>?id=sc_cat_item&sys_id=(sys id of CI)&ci=1 OnLoa...

• Question

Additional Comments empty on filter condition

Hi  i am trying to create a report in servicenow where in for incidents which are on hold and additional comments are not updated for the past 2 days.I am trying to filter for "additional comments" in the condition field i am unable to do so can some...

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