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Open chatbot when user click on catalog item choice

when user select PC software name, As soon as user select, we have to open our chatbot. [PFA SS]Is this possible. if its then how?

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from where these list of fields coming from on the cmdb_model table

Hi,Im trying to hide this list of fields on the cmdb_model table but i dont know where they are coming from: Cable model, card service model, ai dataset product model

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Github Connection with DPR has some issues

We have integrated DPR with Github and everything was fine last month. recently, the GitHub token was expired so the connection was lost. Token was regenerated and was updated in Update Credentials of the DPR connection Tool. It says connected but al...

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ERROR Test failed: Can't find method com.snc.automation.TriggerSynchronizer.executeNow(string).

I just ran into this error while creating an ATF test to start a Discovery schedule.When putting the following code in a background script, this works fine:var schedule = 'fcc83251db4829185c863ec3f39619b6'; var grSched = new GlideRecord('discovery_s...

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how to set deactivate these columns on cmdb_model table

hi, is there any way to make inacitve these columns on the cmdb_model table:

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sorry either the data doesn't exist or you don't have access

Hi Team, I have two users, we have record producers, there is no restriction for that record producers, it is available to al the users. A user has submitted the record producers, it is submitted, he is able to view Incident. B user has submitted th...

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Resolved! Service Request Management - Resolved Status and Reopen Service Request

Need help with following questions: -- Can we create "Resolved" status in Service Request Management the way we have it for Incident Management.- If "Resolved" status is possible then can the service request be auto closed after 3 business days.- If ...

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Need to Add Dropdown Caret for Subcategories in Employee Center Mega Menu

BackgroundHi Community,I’m working on a customization in Employee Center involving the mega menu and I need some technical guidance from anyone who has extended the OOB navigation components to add a drop down caret to the subcategory of mega menu. ...

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@mentions working in flow designer

Hello, Is it possible to hard code an automated string in a flow designer step to activate the @mentions functionality (sending the Activity Stream @Mentions notification email)? A step I currently have is something likeAction - Update RecordTable - ...

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Resolved! Dynamic reference qualifier not updating PO list on Catalog Item

Hi Community,I’m working on a Catalog Item in where I need to dynamically refresh a reference field (Purchase Order) that points to a custom table u_ast_purchase_order.The Purchase Order list must refresh whenever the Master Agreement reference field...

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Solution: How to Dynamically Refresh Reference Fields in Catalog Items (Service Portal + Native UI)

Hello Community, I recently faced an issue where a Purchase Order (PO) reference field needed to refresh dynamically whenever the Master Agreement field changed - without reloading the Catalog Item form.Even after creating a new PO via a Record Produ...

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How to set connection for Microsoft Exchange Online MID?

Dear experts, I want to integrate with Exchange on-line to automate the mailbox permission request, for example, grant "Fullaccess", set "Send as" etc.I tried "Microsoft Exchange Online Spoke" but stuck with setting up the connection with Microsoft E...

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RAM (Risk Assessment Methodology) A Simplified Practical Guide!

Hello Community, Have you worked with Advanced Risk in ServiceNow IRM? If yes, you may have come across a configuration/feature called Risk Assessment Methodology (RAM) and wondered what exactly is this, and why do I need it, when I already have ...

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Ui Action button is not working in UI native

Hi Team, I have one Reject button created in UI action, this button is working in workspace but same button is not working in native View.. It is throwing undefined onclick.. Shared the screenshot below. Please help me out.. Thanks,Manju

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Maintenance scheduled list view need to visible in calender view in zurich version

Hi I have tried in Maintenance scheduled list view in calender view but i didn't find anything, so I have created report using cmn_schedule_span this table but there i have only few fileds created and updated i didn't find scheduled date like when t...

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