ServiceNow Community

Copy multiple attachments from orderguie attachment variables to RITM

I have 3 attachment variables in order guide, i wrote a below business rule to map those attachments to the RITM, but it is copying only one attachments other 2 are not. (function executeRule(current, previous /*null when async*/) {var gr = new Glide...

Question

Report on sys_template table

We have a requirement to report on sys_template table to add all fields related to templates like-CI, AG, Category, sub-category, priority, etc. within report

Question

GRC Indicator Script missing namespace

Hello All, I'm trying to create a script type indicator in my GRC: Risk Management Application Scope. I'm trying to add the process data to 'Supporting Data' section. Looks like I'm missing sn_grc namespace. I tried few script to see what is it mappi...

Question

How to create a request(RITM) through code in an Order Guide in servicenow

HI,I have a requirement where I need to create a Request(RITM) in an Order guide through code. So, I am implementing this code In a BR as per my requirement.Order Guide Name-Tech supportCatalog items in an tech support Order guide are 1)Application s...

Question

Hide "Assess Risk" Button on SOW change form.

Hello, I want to hide "Assess Risk" button OR Risk Page on one of the Change Model. "Assess Risk" is available under Record Information section. Please suggest in which script I need to make changes..?

Question

Third party chatbot integration with ServiceNow

As part of new integration , we need to create service request(HR case)from third party chatbot in ServiceNow .In the current case user will search for KB article and if no relevant response found then able to create ticket .The Issue we are facing w...

Question

Playbook in SOW Side Bar

Dear Community, I would like to know if Playbook are available in the Side Bar of SOW? I can use it in incident form as a new tab when the condition for playbook match. But I have nothing in the Side Bar (Playbook icon is displayed). I'm wondering if...

Question

Best Way to block the data insertion for Discovery tables

I would like to block the data insertion for discovery tables as these tables does not gives any valuable data and it clutter the CMDB. Some example table is: Dscy_route_next_hop table. Suggest me best apporach to block the data insertion. T...

Question

Cannot Find Flow Designer Flow on Escalation Template

Hi Community, I’m working on Customer Service Management (CSM) and created a Flow Designer flow that handles escalation approvals and case reassignment. The flow triggers when an Escalation record is created.In the Escalation Template, when I uncheck...

Question

Business rule to start flow designer

Hi all,I have written a script in business rule to start the flow designer condition after - insert & updatescript :-(function executeRule(current, previous /*null when async*/ ) {var flowSydId = catGR.getValue('flow_designer_flow');gs.info("&&0 " + ...

Question

Regarding Instance login

Hello All,I am not able to login with these credentials in my personal pdi. Is there any way to reset password apart from this way.Please help because i don't want to loose this pdi.

Question

Need to show pop up with Ok or Cancel button , when user click on Ok the feedback task should create

Hi All,Need to show pop up with Ok or Cancel button on HR case form when state is awaiting acceptance, when user click on Ok the feedback task should create. Any suggestion to achieve it? I created a UI page and called it in onChange client script, i...

Question
Tokyo

Error in Form Builder – “Selected form has been deleted” when opening a specific view

SummaryWhen trying to open a specific form view in Form Builder, users may encounter the following error message: "Selected form has been deleted" This prevents the form from loading and may redirect the user to an error page. Observed BehaviorThe e...

Question

Playbooks - Show List of Records Activity issue

Hi! Trying to add Show List of Records - out-of-the-box activity in my playbook in my DEV instance. I can get it to nicely show the records that I want in the activity itself, in Service Operations Workspace, so that part is fine. However, with the O...

Question

Rename file attached to the notification when user downloads the file from the email notification

Hi! How can I achieve renaming a file attached to the notification once downloaded? I want to achieve something like ---> user downloads attached file from the notification ----> the requester's name will be added in the beginning of the file. It is ...

Question