ServiceNow Community

Which out-of-box actions lead to the creation of an HR profile?

HelloI want to avoid that an HR Profile is created for a user when the usertype = "external". What are the different ways to create an HR Profile out-of-the-box?For now I am aware of the BR "Synchronize fields to sn_hr_core_profile" on table "sys_use...

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Human Resources Service Delivery

Resolved! Install SPM in dev instance

I am relatively new to ServiceNow Development and Configuration and am seeking guidance on enabling the Strategic Portfolio Management (SPM) module.Our management has expressed interest in exploring the capabilities of SPM within ServiceNow, and as p...

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User roles inherited but not from group and roles are not manually added. unable to delete them

Hi I found an inactive user with roles but not added in any group or not manually added. all the roles say inherited true. Unable to delete them from sys user has role table and background script also didn't work.how to deleted these roles ?

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Workflow Approval User activity not returning any result?

Hi All,I'm facing an issue in Workflow Approval User activity. after Approving the Approval Request, Workflow Approval User activity is ot returning any result and not moving to the next activity. What could be the reason behind this? How to solve th...

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default value for date filter in Platform Analytics

We have a requirement where we want to show all the requests that were closed between 1st and 13th of current month and the previous month. I tried it with the OOTB options for date fields in the platform analytics, but such option is not there. I c...

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Dashboard
Zurich

Widget/Modal help

I posted a question last week to help get me started with a portal (custom) widget and I was able to get the data from the client to the server (run a script include) and then spit back a value from the script include.Looking at it further, now I wan...

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Tracking costs in DPM

HI all,How should we track operating costs of services, offerings, applications, etc in DPM?The KPIs and KPI Groups I see track costs in terms of projects for implementation or improvement. We want to track operating cost for services, offerings, an...

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Assignment group is not showing in Task Assessment Details

Hi Team, in Task Assessment Details in dev assignment groups are showing, However in prod assignment groups is showing as empty. below is dev prod: Assignment group is same for Incidents Assignment group is populating, For Request or Requested Ite...

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User unable to approve the requests through outlook mail

When user is trying to approve the request from outlook, He was redirecting to different page. Is there any solution for this. Kindly help on this issue if you have faced earlier .

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Resolved! How to transfer a file to the MID server

Hi,CSV files are created when a certain event happens. The CSV files are created within a business rule ans should be sent to the MID server in order to forwarded to another server via SCP. What's the best way to send the CSV files to the MID server?...

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ServiceNow Flow Designer - Make api call 3 days before the start date

I need help to figure out exact flow designer steps for the following requirementCatalog item variable : Start_date = 26th Decneed to make an api call in flow 3 days before the above start date, means it should make api call on 26-3 = 23rd Dec 2025cu...

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Blue Green deployment CIs

We have a particular application that we run blue green deployments on. We are looking for solutions to resolve the issue we are having where we only have 1 prod CI for the application so alerts are suppressed during deployment despite the applicatio...

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Populate only required groups

Hi Community, For one of the catalog items, we have a variable named "groups", and the available choices for this variable are maintained in the question_choice table. The variable type has been set to List Collector, with the List Table configured a...

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CMDB Lifecycle mapping

Life cycle mapping for the table cmdb_ci_service_auto is not working as expected. when I try to change the operational status value, its not updated as per the lifecycle mapping record.I don't see any BR running to prevent it from updating the record...

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Bussiness Application Mapping

hello team, how do I haver a dashboard report or diagram that shows me Bussiness Applications and its relationships bussiness applicationbussiness serviceapplicationtechnology service appreciate the community help.

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