ServiceNow Community

CIS-ITSM voucher released but still asking for payment while scheduling exam

Hi Team,I’ve completed the required training for the CIS – IT Service Management (CIS-ITSM) certification, and my voucher status in Now Learning shows as “Claim.”, it still asks for a payment of USD 450 instead of applying the voucher.When i try with...

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Update failed. Cannot update approval tasks to and from the Closed Complete s

Hi, Does anyone know how the following message is generated and how the drag and drop of an approval task on a DPR Release is prevented? Message: Update failed. Cannot update approval tasks to and from the Closed Complete state.Drag and drop action: ...

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Mandatory checkbox in HTML in custom widget

HTML-----<div class="col-md-12"><div class="col"><input type="checkbox" ng-model="c.formInput.emailCheck" name="email" id="email" ng-disabled="c.formInput.postCheck"> {{data.messages.email}}</div></div><div class="col-md-12"><div class="col"> <input ...

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USB Switches- CMDB

For the first time, I received a request to add USB Switches as a CI record. They will be accompanied by license keys. I have done some research online and everything says netgear, ip device, or computer and non of those seem to be an appropriate c...

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regarding one to one relationship of SIR to Digital IT

we want to have only one to one relationship of SIR to Digital IT , can I get the solution for this to establish this relation?

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Create a report to display "Schedules" in a calendar view

Hi Team -- can anyone please help me on this requriment Create a report to display "Schedules" in a calendar view- This request is being made as a process improvement initiative to bring a forward visibility to Changes/schedules that are planned ah...

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Notifications based on the approval

Hi guys,I need to send a notification to the remaining approvers once an approver approves or rejects a RITM. The notification content should differ based on whether the request was approved or rejected.For example, if there are two approvers for a R...

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How to add more items in 'support resources' in employee center portal

How to add more items like articles or request in 'support resources' in employee center portal

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How to add the email tab in mini compose section with work notes of UI builder CSM record page

Hi All,I want to add the 'email' tab in mini compose section along with work notes and comments. please help .please find the screen shots also

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Can I Assign Multiple Project Managers to a Single Project in ServiceNow?

I manage several projects in ServiceNow and will be out of office for a couple of months next year. I'm currently training my backfill and would like to assign him as a project manager on the same projects I currently manage. The goal is for him to s...

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Best Practices
Project Portfolio Management

Clear all values of a multi-user variable of type requested_for

I am building a catalog item that includes a multi-user variable of type 'requested_for'. The checkbox 'enable_also_request_for' is enabled for this variable. There is a a catalog client script (onChange) that clears the value of requested_for when a...

Question

If Script in workflow for finding change variable in catalog item

Hi Team, Good morning, My requirement is we have a variable called " I change" in the catalog item, now the if script is true(yes) when we update the value , when user select an existing application in the catalog item they update other than I chang...

Question

MID Server to instance bridge for snmp trap event forwarding

Hello everyone! I would like to know a bit more about how a Mid Server forwards events (generated from snmp traps) to the instance. This is our current setup:External monitor tools send snmp trap messages to our Mid Server. We have uploaded some MIB ...

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Tags and Key Values and Service Candidates

Hello all, I am new to Tag based service-mapping and I have a question.At first, I have created a two Tag Categories with tag keys as below.Test_tag_cat1 and Test_tag_cat2. And next I have created a new Service Family, and included these above create...

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Update records using MRVS and Record Producer( Scoped Application)

I am trying to update order line items based on the selected order. And my record producer is on order (sn_ind_tmt_orm_order) table.(function executeProducer() { var orderSysId = producer.choose_your_order; var orderGR = new GlideRecord('sn_ind_t...

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