Can I call the renderer for a portal page in a script include so that I can re-use in an email?

https://[my_instance].service-now.com/sp?id=services_status uses an MVC structure that gets output to the browser. Is there a way to call an API so that the Status History widget will display in an email?  

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How to track % of relevant changes with documented successful testing before deployment

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HRSD

When I submit a Leave of Absence request through the Record Producer, a case gets created in the sn_hr_core_case_total_rewards table, but no corresponding record appears in the sn_hr_core_leave_of_absence table or under the HR Profile’s ‘Leaves of Ab...

• Question

Purchasing Voucher(s) for a Third Party

I've read over all of the existing KBs and docs but none quite support the solution I'm looking for.Let's say I'm mentoring someone who doesn't work for a Partner Organization, outside of my own organization. To support their learning, I want to spon...

• Question

Data to be pulled from Nexthink to ServiceNow, for Dashboard creation

Good eveningWe have a requirement to create a Dashboard, but before that, we need to pull data from Nexthink to ServiceNow.We have got a documentation link to implement this. Will you please check what is the estimated time to implement this? Dashboa...

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Improving efficiency with assignment assistance

Efficiency and precision in task assignment can significantly impact overall productivity. One of the key challenges dispatchers face is determining the most suitable agent for a specific work order task. This is where assignment assistance comes int...

• Article

How to find whether the scheduled job is running slow and if so then how to fix it ?

Hi All, Could you please suggest me how to find out if a scheduled job / workflow  is running slow ?I have a few custom scheduled jobs which contains oob system property(instance_name)  and custom script Includes and i am not sure how to check if the...

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Service Portfolio Taxonomy Node Error

I'm attempting to build out a service portfolio and create a taxonomy node within it. However, I'm receiving this errorHow do I properly add the taxonomy? 

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Move the needle on the KPIs that matter most with Process and Task Mining

We usually associate KPIs with conventional analytics, for example, ServiceNow Platform Analytics which provides insights into past performance, where things are at right now, and forecasts the path forward to hitting targets. What has often been ove...

• blog

New [HTML] Datatype ACL in Zurich

Hi everyone,While performing testing for our upgrade to Zurich, we have discovered a new ACL from Zurich that is causing issues on our forms that have HTML-type fields. This ACL is restricting access to the HTML type fields to users who have the new ...

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Need to create Tag based Service-mapping

Hello all, I have been given 10 key and values, to map them to a Service instance (cmdb_ci_service_auto)But When I open the service and click on choose method, and selected "Tags", then we will be getting two options, one is to directly give Key and ...

• Question

Data Certification tasks not being created

I created a new Data Certification Policy in the CMDB Workspace, but it doesn't find data or create a task even though data exists and should be found.  The documentation is really limited and lacking information, I'm hoping someone can help me figur...

• Question

Can these IP switches be discovered using out-of-box SNMP patterns?

Hi Can you please suggest if it’s possible to discover the following manufacturer IP switches in ServiceNow CMDB using the out-of-box discovery patterns?Moxa Technologies Co., Ltd. – NP5450Wiesemann & Theis GmbHDo we need to add custom MIBs or extend...

• Question

When is the best moment to import back update sets that we have exported for upgrade purposes?

Hello,we would like to upgrade our instance to Zurich. For this purpose, we plan to first clone prod to dev. Here the crucial part is that we should not lose our development work that didn't reach prod.For this reason, we have completed our update se...

• Question