ServiceNow Community

Discovery report: discovered CIs over the time (trend)

Gyus, I have a simple use case... show me a report (dashboard, workspace, etc...) about how many CIs were discovered over f.e. whole year...Simple use case, but worst implementation. How to do that?Performance analytics? Can somebody share ho to do t...

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Email not received

I have an email that is being sent out to the Change Request Opened By and couple of email addresses in the CC which are mailboxes and group. I see in the instance emails are in sent state but users are not receiving them. I checked their email rules...

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Show record's related list in Notification's body

Hi everyone,I’m working on a requirement where I need to trigger a notification for an Incident record, and in the email body, I want to display not only the Incident fields but also the fields from the related Change Task records (which appear in th...

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Has Welcome to ServiceNow On demand training been retired?

Has Welcome to ServiceNow On demand training been retired? What replaced it? Can someone please send me the link. ANY ONE from Training. It is so hard to navigate. I'm a new user and have gone through the training before but I got a message it has be...

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Resolved! Looking for a complete list of Advanced Risk Assessment tables (and system names)

Do we have a reference or documentation that lists all the Advanced Risk Assessment tables in ServiceNow including both the display names (like “Risk Assessment Methodology”) and the system table names (like sn_risk_advanced_ram, sn_risk_advanced_ara...

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Resource Assignments for work performed outside of ServiceNow

Do you have a scenario where resource assignments need to be made for work documented outside of ServiceNow (i.e, MS Project, SalesForce, etc.). What is your approach for associating a resource assignment to a a SN task record? TIA.

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Resource Management

Webinar: November Quarterly Store release

**Recording Now Available** Learn how the November Quarterly Store release can help you accelerate business innovation and supercharge experiences—empowering your organization to work better. Join us live for what's new from the ServiceNow® store. ...

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Why did CMDB show an outdated IP for an existing CI ??

Hi All,We recently noticed that a CI had an outdated IP in CMDB, even though the CI was discovered with a new IP.How can we ensure that discovery automatically updates existing CIs when their IPs change in the future?

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List Collector showing as SYSID when seen in Demand Rec Even when refers to same Table- BusinessUnit

I have a Record Producer where in I have a Field called = Impacted Business Unit which is a List collector and it is referencing to "Business Unit" Table and it is mapped to "Impacted business Applications" of Type -List , it is a custom field in the...

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"Welcome to ServiceNow"

Hello, when I was using Washington version of SNow as a beginner I went and started with "Welcome to ServiceNow" on demand training. After completing that, I saw a message it was "Retired". What has replaced it? I need to pass the new On-demand train...

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Changing the colors on a pie chart

I am trying to change the colors on a pie chart to match up with certain pieces........red for red, Green for Green etc.Below is how it is currently configured and I was hoping the colors would match up correctly as I cannot find anywhere (with my a...

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How to configure list columns for a group of users

HiI have a group of "investigator officers", I want all the users in this group to have the same view, specific columns on the SCTask list. How can I implement this?Thank you

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How to remove the special instruction field from the order confirmation window

I feel like we do not use that special instruction anywhere in our environment. Even if we are filling something inside that field, it doesn't get reflected inside those requests. How can we remove the special instruction field alone, yet keeping the...

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survey is triggering twice

i have made a survey and when on a catalog i am generating ritm and making it closed complete the survey is triggering two times but i want it to trigger only once i.e for one ritm a survey is triggering 2 time

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Interaction between cmdb_ci_spkg and cmdb_sam_sw_install

Hi ITOM CommunityI want to understand how the OOTB discovery names the discovery software. For Window machines I see that the sensor uses this.addToRelatedList('cmdb_ci_spkg', filteredPackages, '', '');I confirm that in that table I have the correct ...

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