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CSM Customer User Cannot Access Parent Account

I have requirement in ServiceNow CSM, CSM Customer User with following roles snc_external, sn_customerservice.customer, sn_customerservice_case_manager In CSM Generally User Having access their account and child accounts and contact relationship acco...

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Introducing the Autonomous Workforce: AI Specialists as your new teammate

Sneak Peek!: ServiceNow introduces a new agentic capability, AI Specialists, that join your team, work your incidents, and continuously improve over time. The first delivered out-of-box AI Specialist, the L1 Service Desk AI Specialist, is now general...

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Unable to add custom tools in MCP Server

Hi All, I am created few NowAssist skills, Flow action and subflows. Now I want to add these to my MCP server as tools. When I try to add them to MCP Server, it is only showing Out of the Box NowAssist skills, Flow action and subflows but not custom...

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Key Characteristics for Developing a SIR Team

What are the Key characterisitcs for Developing a SIR Team and what are the things can a SIR Team can do in the SIR Workspace. Give an overview on that topic.

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Create Multiple RITMs from MRVS Rows Under the Same REQ and Populate Variables

Hi everyone,I have a Catalog Item with an MRVS for bulk Server Access. When Bulk Access = Yes, each MRVS row should create one RITM, and all RITMs should belong to the same existing REQ.I can use Create Record → sc_req_item and link each new RITM to ...

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Need to configure the columns in list view in workspace

Hi Developers, In Audit workspace, I want to keep same list layout (columns) when i am redirected to list of records when I click on the reports that are present on the dashboard like engagement as shown in below image.After clicking on the numbers t...

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I have created a declarative action for fso workspace for a custom table i want to show popup modal

I have created a declarative action for fso workspace for a custom table i want to show popup modal when the declarative action is clicked.I am very new to ui builder can anyone let me know how i can do this?Regards,Debasis

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Discovery Fundamentals モジュール２のタスクにてMID ServerがDownとなっているため進められません

Discovery Fundamentals Module2 のタスクでMID Serverが Downとなっているため、タスクを完了できません。タスクで使用するmid server用のユーザー設定には問題がないように見えるので、実際にMID ServerがDownしている可能性があるのですが、どうすれば解決できるでしょうか。

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Access MRVS Values and Populate a Variable Outside the MRVS

How can I access Multi-Row Variable Set (MRVS) values and store them in a Single Line Text variable outside the MRVS?I have created a catalog item containing an MRVS. Inside the MRVS, I have a DNS Type select box variable and a DNS Value single line ...

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client email template

created blank client template user will compose email when click on send email header and footer will attachedheader and footer created in syetem property and using Business rule sending mail but now i want to align body in centre alike header and fo...

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All Things Collectors

There are two collector deployment options: Virtual Physical Virtual and physical collectors are in essence the same and perform the same tasks. Collectors passively listen to and identify everything on your network—they find the assets in your e...

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Import groups from Azure to Servicenow

Hello @all ,I have a requirement to import 4000 records from azure to servicenow (sys_user_group). For that i have created a flow in which i used 'Look up Groups Stream' data stream, in which page size is 999 , when i trigger the flow only upto 999 r...

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ServiceNow Azure AD integration with SCIM for user provisioning

Hello Team, I am doing the integration with Azure AD with SCIM plugin for user provisioning and completed the steps till connection, Azure AD is successfully connected with ServiceNow but when we try to create one user the getting error any sort of p...

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How can I add a hyperlink to a catalog item in the ESC portal so that it appears as a clickable link

I wanted to add a clickable link of a catalog item in between as shown in the attachment.is it possible to add, if yes, steps for the configuration.

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SCIM Provisioning for Microsoft Entra ID

When attempting to configure provisioning in the Azure portal, I can only see the "Bearer Authorization" and "OAuth 2.0 client credentials grant" options in the Authentication Method dropdown.Could you please confirm whether Basic Authentication is ...

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