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A “Better Together” Story: One Issue, One Journey

A “Better Together” Story: One Issue, One Journey Ever wondered how CSM works better together with other ServiceNow capabilities like ITSM and FSM to solve customer issues without handoffs, silos, or repeated conversations? Sarah, a customer s...

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Relevant for you widget error

Hi,Recently i updated the employee core application to recent verison 39.08, post update, The relevant for you widgets seems to be failing. has any one encountered this error?Thanks

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How to set How to call a Sy property from a JSON Code

I have a UX Macroponent Definition https://Yourinstance.service-now.com/sys_ux_macroponent.do?sys_id=6295cbe0c3b57250eee1fe8f050131bd&sysparm_view=&sysparm_domain=null&sysparm_domain_scope=null In State variable I want to replace 7 from below query ...

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UI Builder: Pass filter from Single Score visualization to list page

I am working in UI Builder and have a Data Visualization (Single Score) component. I have added an event handler “Visualization clicked” and configured it to Navigate to another route (list-item-open-tickets).The navigation itself works fine and the ...

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Send Email Periodically 1 Hour for specific Time

Hi, I have requirement to send email by using Scheduled Email Report every 1 hours but specifically between office hour 8AM until 8PM daily. Anyone can provide script or guidance on how to fulfill this requirement?Thanks

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Looking to overhaul incident submission form for end users

We currently are using a catalog item that is a record producer in Employee Center for users to submit incidents. This maps a few select fields directly to the incident table. However, over the years, we have added several new incident categories and...

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Incident Management

Can a catalog item be used by multiple service offerings

Hi, How can I use the same catalog item, say Requesting access to a Business application for multiple Business applications under the multiple business service offering. In the diagram below, I have multiple service offerings, one per country, I want...

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Service Portal widgets: how do you handle parallel development and conflicts?

Hi everyone, I’d like to bring up a topic that I believe many Service Portal developers have faced. When working with Service Portal widgets, especially when multiple developers are editing the same widget (same scope, same instance), changes become...

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UI Builder - Assign CSS class dynamically to a component within a repeater? (Yokohama)

Hi, I am building a hierarchical table view using a couple nested Repeaters to build the rows. Within the repeater I would like to assign the flex container or its collapse subcomponent alternating background colors. Is it possible to dynamically ...

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Unable to receive notifications for targets and thresholds

We created many indicators for business purpose and have setup targets and thresholds for required ones. However I want to receive some alerts or notifications about reaching the target, nearing the threshold etc. I have added a few users in "Respons...

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SLA % reached notification for (50,75,100)

Hello all ,We have a requirement to create SLA % reached notifications for few groups.Observed there is OOB workflow : "Default SLA Workflow" that calls event : "sla.warning.parm" that calls notification : "SLA warning Parm" we copied the oob not...

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Enhance Discovery With Artifical Intelligence?

What are some ways I can enhance ServiceNow Discovery with features provided by artifical intelligence?

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Resolved! [Article] Step-by-Step ServiceNow Top-Down Service Mapping: A Complete Guide

Understanding what’s running in your IT environment is like piecing together a giant, ever-changing puzzle. Service mapping takes all the chaos—servers, databases, applications, and more—and turns it into a clear, accurate map of how everything conne...

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Software Product displaying "This software model has not used any licenses due to an issue." Error

While reviewing Microsoft Copilot, an error message is displaying "This Software Model has not used any licenses due to an issue. Please look into the unlicensed entities and address accordingly. See Attachment

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HR tasks in my todos page in esc

I am working with HR Service Delivery (HRSD) and using the HRM To-Dos Summary widget. I have a use case where: An employee needs to sign a document, orThe employee’s manager needs to complete fields related to an HR case To implement this, I created...

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