ServiceNow Community

Resolved! How To Export from a Platform Analytics Experience Dashboard?

Starting to migrate dashboards into the Platform Analytics Experience, but there seems to be no way to export data from a simple list on the dashboard? In the classic experience, you can right-click on the headers and choose from the export options (...

Question

The Server Script and Client Script in Service Portal Widget Editor is reflecting as empty

When I am opening any widget in editing mode in Widget Editor and when I try to see the codes defined under Client Script & Server Script for a specific widget, they are reflecting as empty, but the HTML and CSS sections contains specific codes.Now, ...

Question

Sorry, either the data doesn't exist or you don't have access when raised complaint CSM portal

in ServiceNow CSM portal raised complaint by filling all fields and along with field Date issue occurred column and submitted. Then it will showing error/message as "Sorry, either the data doesn't exist or you don't have access".I raised complaint a...

Question

HR Case Creation for Alumni/Terminated Employees via Outlook Forwarding

We have a requirement in ServiceNow HRSD to support alumni/terminated employees who are no longer active users in the system.These former employees need to contact HR using their personal email accounts. Because these users are inactive and cannot ac...

Question

Regarding order decomposition

Hello community!If anyone knows anything about order decomposition, please let me know. If a bundled offering is further bundled, an error occurs in order decomposition when creating an order specifying that offering, and no order task is generated.F...

Question

Custom Filter in Mobile app

Out-of-the-box (OOB), the list-level filter in the ServiceNow Mobile Agent / Now Mobile App only includes fields that are displayed on the list card.If you want to add additional fields to the filter (fields that are not shown on the card), you must ...

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Agent Mobile App
Custom Filter in Mobile App
Now Mobile

Restrict Platform Analytics for ITIL users

Hi all, two questions: 1. Any of you that have looked into how we can restrict ITIL users to create new data visualizations in platform analytics, and only allow them to see "saved visualizations" - see attached image. 2. Would also like to un...

Question

Restrict Platform Analytics visualizations and dashboard visibility

Hi all, two questions: 1. Any of you that have looked into how we can restrict ITIL users to create new data visualizations in platform analytics, and only allow them to see "saved visualizations" - see attached image. 2. Would also like to un...

Question

Restrict entire service portal to selected users.

I'm trying to restrict certain users from certain portals. Does anyone know how to achieve this, as I've looked into user criteria however one cannot use this functional at the portal level. And ideally if the user doesn't have permission to this p...

Question
Service Portal

Knowledge Base & Category widgets not visible for snc_external user in Service Portal

Hi Team,I am working on a Service Portal where we are exposing an External Knowledge Base to external users (snc_external).Here is the current behavior:As internal user →Knowledge articles are visible Knowledge Bases widget (left side) is visible Cat...

Question

How to set "From" email address in Flow designer which is used as Inbound email action ?

Good afternoon.!I have created an Inbound email action and have set the email.from in it, but how can we achieve this using Flow designer used as an Inbound email action?Please help.Flow designer:@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar

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Hide 'Show me everything' Button in MS Teams – Promoted Topics Not Showing When Property Enabled

I am working on ServiceNow Virtual Agent integration with MS Teams and requirement is to hide the Show me everything button.I tried setting the system property glide.cs.disable.show_me_everything = trueShow me everything button is hidden and Promoted...

Question

Welcome to the Developer Passport: Australia Release Preview

Introducing The Developer Passport: Australia Release Australia release season is here, and we're not doing it like we used to. If you've been around the Community for a minute, you know TechNow, our trusty single-session breakdown of everyth...

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Australia
Developer Passport
TechNow

Accessing the CMDB Data Manager outside of CMDB Workspace

Our Organization has disabled the CMDB Workspace however I would like to setup a RETIRE policy for CIs approaching end of life or in ABSENT state. Will it be possible for me to access the Data manager outside of CMDB workspace. I tried using various ...

Question

Usage Guidance for Feedback, Product Idea, Product Enhancement, and Product Feature?

I’m struggling to understand when and how we should be using feedback, product idea, product enhancement, and product feature, and I don’t see clear documentation online.How I envision this should work is we would receive feedback that we potentially...

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Agile Development