ServiceNow Community

Can I use the export to PowerPoint plugin for Program status reports? If so, how?

Hi, I recently installed the Export to PowerPoint for Strategic Portfolio Management plugin. I have noticed it allows me to export Project Status Reports to a PowerPoint Template, but I cannot see a button on the Program Status Report Page and we ult...

Question

transform map script is not working

HI all , For the single user it is goving correct answer but for the multiple users it is giving undefined answer Can anyone correct this script : source.u_owner_name:- multiple user id is coming , return: undefined output is coming // Transform...

Question

AI エージェントを使用してインシデントから重要なトピックを抽出 (翻訳)

本稿はこちらの記事の翻訳です。最新の情報は元となる記事をご覧ください。このトピックの一部は機械翻訳で処理されている場合があります。前回の投稿では、インシデントレコード内の主要なトピックを特定し、レポート用に保存するカスタム Now Assist スキルを構築しました。それはうまくいきましたが、生成 AI の機能をさらに調べていくと、別の疑問が生じます。 Now Assist の代わりに AI エージェントを使用して同じことを行うことはできるのでしょうか? 確認してみましょう。達成した...

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Multiple CPQ issues: Blueprint not created, CPQ Admin UI not loading, Sync errors

Hello Community,I am looking for advice regarding an issue where CPQ Blueprint creation does not complete on our instance.Even though the required role sn_prd_pm_product_catalog_admin was already assigned, the following behavior continues:Blueprint c...

Question

Multiple CPQ issues: Blueprint not created, CPQ Admin UI not loading, Sync errors

Hello Community,I am currently facing an issue with CPQ Blueprint creation and would appreciate any guidance or similar experiences from the community.Even though the required role sn_prd_pm_product_catalog_admin was already assigned at the time of m...

Question

Teams self configured bot - Integration or updation failed

I am trying to update the Teams chat integration in our dev instance and cannot avoid this error. It doesnt seem possible to create a new application manifest. We have tried deleting records and starting again, still the same error. This is preventin...

Question

Show or Hide Specific Radio Button Options in ServiceNow

Overview ServiceNow supports dynamic option management for dropdown (choice) fields using built-in APIs. However, radio button fields do not have the same out-of-the-box (OOB) support. This article explains: The difference between dropdown vs radio ...

Article
Scripting and Coding
User Interface (UI)

Resolved! Project Template not carrying over the planned duration

We are trying to build a project template where project tasks have defined dependencies and planned durations. The idea is that when a new project is created from this template, the task dates should automatically calculate based on the project’s pl...

Question

transform script is not working

Hi All, Could you please help me with the transform map script so that it works properly answer = (function transformEntry(source) { var owners = source.u_owner_name || ''; if (!owners) { gs.info('TM Owners empty'); return ''...

Question

Add Change Request Count to Problem Impact in Service Operations Workspace

In Service Operations Workspace, the Problem Overview -> Impact section shows counts for related records such as Incidents and Tasks. However, Change Requests are not shown out of the box. In this article, we’ll walk through how to add the count of r...

Article
Now Experience UI Framework
User Interface (UI)

Need Help: Make Attachment Mandatory on submission Only When Subject Person’s Country = India

Hi Community,I’m working on a requirement for a record producer in Service Portal where:There is a reference variable called Subject Person (points to sys_user).If the selected user’s country = India, then at least one attachment must be added before...

Question

Process Flow: Adding a Splash of Color (and more!) to Step Display(s)

BackgroundServiceNow provides the Process Flow application, that allows system admins to configure a visualization of where a record is, in its process lifecycle. This is easily visible on an OOB instance, looking at CHG management: In a recent proje...

Question

Configuring List Layout Not Saving The Change

Hi Community I am trying to configure the list layout on ServiceNow, I am moving all the columns I want from the available section to the selected section and save the change. However; the list layout reverts back to the previous setting. I have noti...

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FSO — Zurich Q4’25 General Release Now Available

Financial Services Operations (FSO) — Zurich Q4’25 General Release Now Available We’re excited to announce the General Availability (GA) of the Financial Services Operations (FSO) Zurich Q4’25 Store Release This release delivers innovation acr...

Article

Resolved! Software Models without Software Installations

Looking for a database view that would allow me to see all software models without software installations?Complicated since it involves a normalized discovery model with software installations and the discovery model matched to the software model. So...

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