How to change the message displayed in an SOW applet when there is no data to report?

We have built a custom SOW interface using UI Builder. When an applet (set to visualization type donut) goes to collect data comes back with "no data", meaning there are no tickets with the selection criteria, the default message displayed indicating...

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Tracking Now Assist Usage: Your Complete Guide to Measuring ROI and Adoption

Tracking Now Assist Usage: Your Complete Guide to Measuring ROI and Adoption     If you are responsible for managing Now Assist in your ServiceNow environment, you have likely asked yourself these questions: Which teams are using Now Assist the m...

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• Best Practices
• Getting Started
• Responsible AI

Predictive Intelligence: How can I block a certain HR service from being updated

I have predictive intelligence on to classify the HR service correctly. It keeps incorrectly classifying one of our services and I would like to block PI from changing certain services. Is there a way to do that?

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Does anyone know when ServiceNow will offer CSA certificates for free in 2026?

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Effective use of Collaborative Work Management

What are the different uses of the CWM (Collaborative Work Management) workspace?

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Subject: Path to Become a ServiceNow Developer – Guidance Needed

 Body: Hello everyone,I’ve just started studying ServiceNow and have applied for the RiseUp program because I’m looking for detailed, tailored mentorship and training. I understand selection is not in my hands, so meanwhile I want to continue learnin...

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Can someone share the overall training details in Certified technical architect certification

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Alignment of Incident Management with CSDM 5

For incident creation, the recommended approach is,User raises an incident based on the Business Service Offering which is assigned to the relevant group who owns that service. Upon investigation, if it is found that an underlying technology manageme...

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'There is a JavaScript error in your browser console' error displaying in Idea portal

Hi,When attempting to create a ticket from the Idea Portal, we are encountering a JavaScript error: “There is a JavaScript error in your browser console.”Due to this error, we are unable to create the ticket successfully. Kindly assist us in resolvin...

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Technical Project Manager Certification

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Does anyone know when ServiceNow will offer CSA certificates for free in 2026?

Does anyone know when ServiceNow will offer CSA certificates for free in 2026

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Custom table best practise

I have requirement to create custom table, due to the licensing impact we are thinking to extend the cmdb table and create new table. Is this a correct approach, can you please help with the best practise.

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• Architect

CSDM Alignment - Business and Technology Management Services not selectable from incident

Hello everyone! I feel like I'm missing something obvious in terms of ServiceNow usage, so feel free to point me in the right direction. I wanted to ask here before opening a support request with ServiceNow directly. I am working on an architectural ...

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Mobile Agent without HAM - Managing Assets and CIs

I am not having a lot of luck finding information in ServiceNow Docs or other posts in the Community. I even posted in the HAM forum, but have received no responses. Can the Mobile Agent app be used to manage CIs/Assets without having HAM (specifical...

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