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Unable to run the BR while importing the records using import option in list header of my table

using the Import option on list header, while importing the records into table that creates temporary import set table and transform map for every import load, so cannot create the transform map script over there to update the fields on target table ...

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Can't find the "Import From Source Control" button in Studio

Hi, I've been trying to do the ServiceNow Knowledge Center courses and have run into a problem where I straight-up cannot find the "Import From Source Control" button anywhere in Studio. I don't know if I'm looking in the right place, I don't know wh...

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I have a Submit Catalog Item Request action in flow it didnt craete new ritm

Hi, I have a flow where I am calling Submit Catalog Item Request action which will craete new ritm for different catalogue item, earlier it was working fine but now no ritm generated.

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The Agenda: Developer Passport Starts Tomorrow!

Australia release season is here, and we're kicking things off a little differently this time. Welcome to the first ever Developer Passport week. Tomorrow, March 12th at 8AM PT, join us on the Developer Program YouTube channel for the Develop...

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How to request catalog items in Now Assist in Virtual Agent

As of Washington GA: With the Virtual Agent, users can order catalog items within a conversation without opening a separate catalog window. This enables users to get the items they need faster whether they're on Portal or an integrated messaging ap...

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seit einigen Tagen Fehler beim Discovern bekannter Geräte

Guten Tag,wir haben seit einigen Tagen Probleme beim Discovern von bereits bekannten Geräten.Wenn ich bei einem Gerät manuell das Discovery starte, bekomme ich folgenden Fehler bei den Vorgängen angezeigt:2026-03-11 03:30:08: Identification Engine: D...

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Now Assist in Conversational Catalog Request: Guidance for making catalog items conversational

This document outlines the current support within Catalog and highlights some limitations to variables, variable attributes, and scripts supported for Now Assist in Conversational Catalog Request in Virtual Agent. This information can help customers ...

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Generative AI

How to update search placeholder text in ESC portal after enabling Now Assist for Virtual Agent?

Hi,I have recently enabled Now Assist in Virtual Agent skills in my instance. After that, I noticed that the search bar placeholder text in the ESC portal changed to:"Ask Now Assist for help or search"I would like to update/modify this placeholder te...

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Resolved! Reference variable not visible in Portal for non-admin user but visible in classic view

There is a reference field "Name" in my catalog which is referencing to a Custom table, and its value is being displayed on the basis of selection of other variable which is choice field. For Non-Admin users it's showing NO MATCH FOUND on Portal view...

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Resolved! On Portal form I want to give a soft block if any cases are open for selected requested for

When we are going submit the portal form the selected requested for user has any in progress case already exist. we should give a warning message when they did initial click on submit button(it will not allow to submit). Still he is ok to create new...

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Predicitve Intelligence

Determine what is needed to enable this feature. (After upgrading the instance to Zurich version the plugin for predictive intelligence is already installed) (from Zurich it comes by default)Configure the OOB "Predictive Intelligence for Incident Man...

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Now Assit Vitual Agent Feedback

Hi Team, Is it possible to resize the Icon and update the text in the feedback icon panel in Now Assist Virtual agent. Please refer the screenshot below.

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Grid view for control attestations

Hi,there is new feature that allows risk assessments to be grouped into a Risk assessment projects and then assessor can answer multiple assessments in grid view. I want to use the grid view for control attestation in compliance management.Is grid vi...

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Resolved! Generate & Attach Editable MS Word Document (Prefilled with Incident Details) from Incident Form

I want to add a "Generate Document” button on the Incident form that creates an editable MS Word file (DOCX preferred) with prefilled Incident details and automatically attaches it to the record. I’m looking for a free, fully OOTB method without paid...

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Resolved! How to config the highlighted value in List-Simple of Platform Analytics

We implement a List-Simple of Platform Analytics.We want to show the value red to red color, yellow to yellow color and green to green color.How to implement this?

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