ServiceNow Community

Licensing clarification – CSM Case extension

Hello,I hope you are doing well.We are currently reviewing a design decision in our Customer Service Management (CSM) implementation and would like to confirm the licensing implications to ensure compliance and proper documentation.Licensing contextO...

Question

Alert rule enrichment regex guide

Hello, I am trying to figure out how to extract specific data from a serialized json string within the additional info field. The only thing I've been able to do so far is use (.....)*. to extract speficied text by positioning, but this is extremely...

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I have passed CAD exam online and passed but not reflecting in portal.

I completed and passed the CAD exam on 9th January 2026, but the achievement is still not updated in my learning portal. I have already created a ServiceNow case, but I have not received any update or response so far.Details:Certification: CAD Certif...

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Certifications

Hi Team,Any one please help me here.I recently moved to a new company and merged my ServiceNow Now Learning work email with my personal email ID. My certifications are not showing, and the delta exam links are also missing.Kindly assist in resolving ...

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Need to assist for lab.

Hiii all , I am new here so i need to know how we can access the lab and all requirement to study and practice.

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ServiceNow Administration Fundamentals (Xanadu) - Issue with lab 3.2.1

Hi everyone, in the form builder I'm unable to drag the "Pilot" field under the "configuration item" field, I did this lab in a previous time, but I believe I lost the instance and now in my new instance (I did all the previous labs) I just can't mov...

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Lab 4.2.1 Create Access Control

hi,i have a question wrt the steps to Establish ACL Rules for the Incident table for Lab 4.2.1 in SNAA Course. i have tested these lab steps on both Xanadu and Zurich instances and both yielded the same results. after following all the steps to creat...

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Type and Order of BRs

I want to make sure , I'm not missing something that is obvious. I have a scoped app that has 4 business rules, Script is correct on these. Its only become issue based on type of BRs and I want all of them work in Sync by setting them to correct typ...

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unable to see any changes on Incident table

function onSubmit() { var knowledgeFlag = g_form.getValue('knowledge'); var knowledgeArticle = g_form.getValue('knowledge_article'); if (knowledgeFlag === 'true' && knowledgeArticle.trim() === '') { alert('Please select a before submi...

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Build a Risk Assessment Report

Hi Everyone, We need help creating a Compliance Risk Assessment report using a Database View, with an Excel export from list/table view. Requirement Pull Risk & Risk Assessment data , Risk Number, Risk, Assessment Number, Methodology, Assessable Enti...

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Resolved! Default value for Reference variable to auto-populate current logged-in user in Service Portal

Hi Everyone,I have a Catalog Item with a Reference variable called Traveler Name that points to the user table. I want this field to automatically show the currently logged‑in user when the item is opened in Service Portal. I have tried setting a def...

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INCIDENT SLA not starting when importing incident via transform map

Hi team. When i am manually creating an incident for the same assignment group the sla is starting but when done via transform map, the sla is not starting. i have checked the Run business rules but still not working. Below is the transfrom map used....

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Resolved! Difference between g_form.clearValue() and g_form.clearOptions() for Catalog Item variables

Hi Team, I am working on a ServiceNow Catalog Item where I am trying to understand the difference between clearing a selected value and clearing available choices in a catalog variable. I want to know when a selected value should be cleared, when ava...

Question

In Output screen unable to see any script

var gr = new GlideRecord('incident');gr.addEncodedQuery('sys_created_onONToday@javascript&colon;gs.beginningOfToday()@javascript&colon;gs.endOfToday()');gr.query(); Can anyone please tell me what is wrong with this script

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Unable to pass argument to powershell file via powershell action step

Hi,I have a Powershell file on MID server that can be called sucessfully with the Powershell Action Step. It returns the output and a json but the argument is not received by it. What am i doing wrong? Any help would be appreciated. Param ([string]$C...

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