ServiceNow Community

Create change request declarative action not setting parent as incident

In serice operation workspace for incident there is a declarative action called "Create change request" when clicked on it it opens the change rfc page to select which type of change request i want to create either normal or emergency once i select a...

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Resolved! All Task not created after Request Item approval

Dear all,I am learning the service now platform by exploring the Administration training course.I have created a catalog Request which create Request Item and need to be validated by the reporter manager.When approved by manager, it is suppose to cre...

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NowAssist - ServiceNow: Fundamental concepts of Agentic AI like states, persistence and checkpointe

Does NowAssist in ServiceNow supports the fundamentals of AgenticAI like states, persistence and checkpointers in its Agentic Workflows?

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Branding colour

How to set branding colour to the servicenow instance based on these blob:https://zayogroup.atlassian.net/6fe0a9bf-3ce5-4978-b3e4-a3640d056277#media-blob-url=true&id=ebea0490-381e-4bf8-8b5d-b79b1dcc5da6&collection=&contextId=210733&mimeType=imag...

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Issue in opening a record on click of a record in Record List in UI Builder Workspace

I am using the Record List to display the list of records in the UI Builder Workspace and i have created a row focused event to open a record on click but it is not working. I am unable to bind the table&sysid values accurately.

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UI Builder : Next Experience

Resolved! Report to have a quick overview of my knowledge article pending approval

Hello,We have implemented publication workflow in our internal knowledge bases.We have used the workflow with two levels of validation :- first approval requested by knowledge owners group- then final approval by experts (which are identified in our ...

Question

WIIMLT - Data Bus as application instance

Why is it modeled like that? This question often comes up in CSDM workshops. This series of small articles will dive into some specific modeling practices related to not just CSDM but also Service Mapping. With platform teams in larger companies th...

Article

PagerDuty integration unavailable for developer instances?

Hi all -I'm following the ServiceNow Integration Guide for PagerDuty, but I receive the following message when I try to install the PagerDuty Platform for Real-Time Operations integration:"This application is unavailable on developer instances". The ...

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Cant able to view audit history of user table

Hi Community , We want to enable the audit history for some user because , we haven't revoked the access for the user and we we can see updated by system , we want to check which has been done and who did the changes

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How can I perform concatenation in UI Builder presentation list

Hi Community,I have a presentation list on the UI Builder, there I have some duplicates records with same product number only the product type is different. When user is selecting product type from the dropdown filter, if he select single product typ...

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Populating response in MRVS using onSubmit client script

Hi all,I am getting the expected response but not able to populate/ set value in MRVS field, Please suggest based on the attachment 'employee id's will be populated in mrvs and onsubmit associated first and last name should be populate in the mrvs. ...

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Issue with Now Assist Panel

Now Assist panel is not showing any messages and keeps on loading in non production instances.Anyone faced similar issue please let me know anything to update

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Field contains and does not contains a value

Hi All,I am not sure what is wrong with the below script, i'm trying to compare field value where it contains and does not contains (1Global). Background script executes both the conditions, please suggest. var newcar = 'Truphone';var oldcar = '1Glo...

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Create second task based on First task closure for user A - workflow

Hi All,I have a requirement where multiple tasks gets created through run script for each MRVS row.Whenever a user’s 1st task/Genesys task is completed, SNOW must automatically create a new task for Media Recording team for that same user. This shoul...

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Alternative to OAuth 2.0 grant_type for client authentication in ServiceNow

Hi, Is there any way in ServiceNow to provide OAuth 2.0 credentials to a client without using grant_type?The client claims grant_type is deprecated and doesn’t want to use it. I’d like to know if ServiceNow supports any alternative or recommended mod...

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