UI Builder: How to set default value when opening a new record form via a declarative action

Hello, I have created a declarative action of list type labeled "New". I have defined the standard payload. I have also done the event mapping with the list page. It is working correctly and opening up a new tab to create a new record. However, I nee...

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Action Plans for KPIs in Supplier Lifecycle Operations

Enhancing supplier performance isn’t just about measuring—it’s about proactively improving. With Yokohama’s Supplier Lifecycle Operations, ServiceNow brings an empowering new capability to your Source‑to‑Pay (S2P) toolkit: create milestone-driven Act...

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ITSM Request Not closing when the attached RITM is closed

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AI / Agentic AI capabilities in On-Prem ServiceNow

Could you please specify which AI and Agentic AI capabilities are supported in an on-premise ServiceNow deployment?We are particularly interested in:whether Generative AI features such as Now Assist can be operated on-prem,whether Predictive Intellig...

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Not display the same values in list collector

Hello Everyone,I have two variables with A and B, both are list collectors and getting the data from the same tableIn the table I have the data like this -Name                      shortdescription   Active    VariableAdvertisement        ABC        ...

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Field on change form should be not mandatory to one particular group.

Hi Everyone,We do hava a Kb_article field on normal change form and it is mandatory, now we should make it non mandatory for users from Change management group. How can i achieve this? Best Regards

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Populate "Assigned To" field in Evidence table from Control table's Owner field using UI Builder in

I’m working in the Audit Workspace and want to automatically populate the "Assigned To" field in the Evidence table with the Owner value from the related Control table. This should happen when a user clicks the New button in the Evidence related list...

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Configuration Item field in Incident Record taking too long to load data.

Hi,  Configuration Item  field in the incident form is taking too long time to load.It is Reference Field and reference to "cmdb_ci" table.What can be done to load fast, any suggestion? Thanks

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Query regarding instance full scan

Hello Community,I have just performed a full instance scan, and it has generated 1,502 records in the findings. My question is: do we need to address all of these records manually, or is there a specific criteria for determining which ones need to be...

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The mandatory date field was successfully saved after entering an invalid date

At the dictionary level, “Mandatory = true” is set.The user entered an invalid date format on the form (e.g., 2025/13/99, a space, or half-width symbols).After pressing the standard Save button, the record was successfully saved with the field left b...

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List of TMF Open APIs servicenow supports currently

Hi Can anyone confirm the list of TMF Open APIs ServiceNow supports currently? There are in 50+ Open APIs but my understanding is currently only 12 are implemented by ServiceNow. Anything outside these 12 need to be built as a custom API if customer ...

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Handling Disabled or Non-Human Accounts in ServiceNow SAM User Subscriptions

In a SAM Workspace implementation, we've identified a large number of User Subscription records linked to M365 Integration profiles that do not have corresponding User records in ServiceNow. Upon further investigation:A small subset of these subscrip...

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stopping catalog form submission

I have created a catalog onsubmit client script where we are checking if 'product name' field  value is same for any of the record in backend table then we need to cancel catalog form submission but it is not workingthis is the code-function onSubmit...

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Need to find from where the sub-flow is being triggered.

Hello all, We are using "Service Builder" interface in service-now to create and update the Technical and Business Services.So, I see there is a sub-flow, ''Service builder publish". and when I open it, I see there are inputs defined for this subflow...

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