Roles required to view action tasks and smart assessments in GRC DRIR application

I have created an approver group for GRC Digital Resilience Incident Reporting (DRIR) application with roles of "sn_dri_inc_rptg.digital_resilience_incident_user" and "sn_oper_res.user".   The approvers need to have Read only access to the DRIR case,...

• Question

Can we migrate the Classic assessment assessment responses to Smart assessment responses?

We can leverage the migration tool from the Smart assessment engine to migrate the Classic questionnaire templates and metric categories to Smart questionnaire templates and sections.I want to know if there is a way for us to migrate the Classic asse...

• Question

Cloning a Self-Hosted ServiceNow Instance with MariaDB

Please note that the below is a high level plan on how to plan for the on-premise/self-hosted cloning of production to the lower environment. Please work with your ServiceNow support team for the detailed steps.I have been working with a customer and...

• blog

My requests search is not working - ESC Portal

Hi everyone, hope you are doing well! The search functionality on the My requests tab on Employee Center Core is not working. The widget should be: My RequestsWhenever I try to seach for a number or a key word it always returns "Search didn't match a...

• Question
• Case and Knowledge Management
• Employee Service Center
• Human Resources Service Delivery

Jira endpoints makes issues or some other issues for POST method

Hello Everyone, I need a small help. I am trying to establish bidirectional(in&out) communication using two differnt ways. all are use basic auth which I tested works fine  Example 1 - define restmessage for get and post the incidents on Jira board.G...

• Question

Knowledge - Approval Retire Notification does not send out

Hello Friends, Do you know if there is an out-of-the-box email notification for Knowledge – Approval Retire?We are currently running the Yokohama version. Regards,Hong

• Question

what is the best and safest way to copy emails ?

Hello, I've created a UI action on "sn_customerservice_case" table to duplicate cases.the ui action copy all field from parent case , and set it as a parent of the copied one.i would like to copy all emails ( or display them in the child case) what i...

• Question

Reporting Purpose

we don’t have SLA for INC task. In those scenarios ,how to calculate the INC SLA’s. Can you please suggest solution of this solution

• Question

Reporting Purpose...

we don’t have SLA for INC task. In those scenarios ,how to calculate the INC SLA’s. Can you please suggest solution of this solution

• Question

SAM master plugin issue. Even after team confirmed master plugin installed, we cant see the plugin

• Question

Are external URLS allowed in wiki style articles?

When I created an external url using these methods, none of the links open properly. *[http://community.service-now.com/ testing] * <a href="https://apple.co/4ivGgB3" target="_blank" rel="noopener noreferrer">Apple Platform Support</a> * <a href="htt...

• Question

Coffee Hallucination!

Just recently we have started seeing this in NowAssist chats inside of MS Teams. Any one else getting them?

• Question

How to detect user working on UI or Portal

Hi All,Kindly help me here,gs.action.getGlideURI().toString().startsWith('api/now/sp'); in ServiceNow ,will this code like detect Custom Portal ? how it detect custom portal(/abcdef)? when I open record, when I raise request from /abcdef portal.or wh...

• Question

create SCTASK based from an update of another SCTASK

Hi! I'm not sure if this requirement is possible.  After filling up the catalog item, SCTASK1 is created. In SCTASK1, there are 4 questions that needed to be answered (I have already set them up to not be visible in the catalog form, hence they are n...

• Question

Reclassify Computer as Windows sever based on processor name

Hello everyone, We have some Windows 10 CIs running on actual servers. We want Discovery to recognize them as servers and not as computers. The criteria we want to use is that if the processor is Xeon, it doesn't matter if the OS is Windows 10, it sh...

• Question