ServiceNow Community

Resolved! How to post slack message in thread of previous message on the channel? Flow designer

Hello all,We have created a flow using slack scope where we are posting a message in slack channel so after waiting of 2 hours another message should get post on previous message thread on the same channel.Please help me on this!!!Thank you in advanc...

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Limit users to update incidents based on assignment group

I'm trying to create a custom role to limit users update incidents based on assignment group.a user in "xyz" group and granted this custom role, can only view and update incidents if assigned to "xyz" group. i.e. if an incident is assigned to "xyz" g...

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My PDI is not working, it say offline

My PDI is not working it says Developer Instance is undergoing unscheduled maintenance. Get Notified when your PDI is available. and Bad Request This combination of host and port requires TLS.

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Need Scalable Solution for Dynamic Knowledge Article Display in Record Producer

Hi Everyone, We have a Record Producer with following fields: 1300+ Applications (dropdown) 4000+ Problem Types (dependent dropdown) Knowledge article links shown based on the selected problem type Manually mapping thousands of applications → problem...

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How to Display Multiple Checkboxes Horizontally on a Record Producer Form?

Hi everyone,I’m working on a Record Producer form and would like to display three checkboxes horizontally (side-by-side) instead of vertically stacked.Is there any recommended way to achieve this in ServiceNow?

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Resolved! CSM Workspace Edit button

Hi, does anyone know how this edit button is configured on the CSM/FSM Workspace please? My requirement is to make this button visible only for Admin OR I dont want users to be able to edit any of the cases without entering the mandatory case resolut...

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TMF 620, 632 and 674 in OMT - is it available or is conversion possible?

Per my understanding, only TMF 622 is available on ServiceNow . What about consuming payloads in other formats like TMF 620, 632 and 674? Would we need to build our own scripted APIs for this?

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Multiple Versions

How to setup calendar for Holiday in the organization?

Hi Everyone, I need help with for a requirement. I need to update the organization holiday list in ServiceNow. how do I have do it and what i have to do to do it?. I have an excel file which mention the holiday for next year and for SLA if there is a...

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Exercise: Build an Application in App Engine Studio

I am a newcomer to this training and SNOW. I have chosen to undertake the exercise referenced in the subject of this communication; however, I find myself unable to follow the provided guidance, as the environment available to me does not present the...

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Calculate CIA rating for a Business Service

How can I calculate CIA rating for a Business Service based on the Risk Assessment.I need to use the GRC out of the box assessment Risk Assesment and calculate a CIA - confidentiality, integrity, availability score for one of the Business services. H...

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Request.Requested for.Company field is not visible in Personalize List

Hi All I want to add a field Request.Requested for.Companany field to the list view so ITIL user is able to add this field to the list view when clicks on Personalize list. Currently he can see Request.Requested for as a field in default view.I've op...

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How to add the KB articles based on the Business application selection in the catalog item

We need to add the KB articles for the Business applications, when we select an application from the business application dropdown, it should auto populate their appropriate KB articles in the catalog item. we are having nearly 4000+ application we h...

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How to add the KB articles in catalog item based on the Business application selection

Hi Everyone,How to add the KB articles in the catalog item based the business application selection

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Email notifications - status

In ServiceNOW, is there a function to alert the manager via email if a task or item is open, unassigned, or have no activity beyond a certain number of days? An email alert with a link directly to that task/item.

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How to Create a "Create Knowledge" UI Action for Universal Request in Native View?

I need to create a Knowledge Article from a Universal Request, similar to how we have the "Create Knowledge" option for incidents.For the SOW, I was able to achieve this by creating a Form Action (like we have for incidents) and modifying the "Set KB...

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