ServiceNow Community

(KB1699116) Deprecated fields are not de-activated for SAM application (cmdb_sam_sw_install table)

Hello SAM community, I wanted to share my latest KB finding about deprecated fields of SAM Pro, so that you can ensure that these fields are not used in your projects. The below content is part of a support case and KB1699116. Support Case Answer...

Question

How to stop approving RITM record

Hi Team,Please help me here,when Approver try to approve RITM approvals, system has to check on RITM 'Justification' filed filled or not . is that is empty them approval operation should be aborted and set approval record back to requested . update c...

Question

User Criteria based on user manager's company

Hi, I'm desperately trying to set a user criteria depending of the company of the user and the user's manager.So far among other things, I've tried adding the following script using the advanced mode of the user criteria with no luck.Any idea of what...

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CIS – Data Foundations (CMDB & CSDM) Exam: Key Preparation Tips

To help those planning to attempt this certification, I have summarized some important points that can make your preparation more effective.1. Start with the Basics: What, Why, and HowBefore diving into advanced topics, ensure you understand the fund...

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The Queries You'll Never See

The Queries You’ll Never See How do you know your Virtual Agent or AI Search is working? The answer is usually some version of test a handful of queries, demo it to stakeholders, move to UAT, and assume our tests are a true representation of what o...

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DELL UNITY – 480F - Storage Device Discovery

Has anyone successfylly discovered a Dell Unity - 480F Storage Device. Have created the Basic Auth credentials. But it is not being discovered. Raised a support ticket and support says that Dell Unity is not supported out of the Box patterns. Was ...

Question

Retrieving Hybrid Machines (Azure Arc) with Service Graph Connector for Microsoft Azure

Hello All, We’re testing the Service Graph Connector for Microsoft Azure as a source to populate servers in our CMDB. Standard virtual machines are coming in as expected. However, we’re running into an issue capturing hybrid machines that were onboar...

Question

Software Model Versioning effect of EA

Can someone tell me the advantages and disadvantages of creating software models with only the major version. I want to know how does that affect the enterprise architecture TPM and TRM if a software model contains multiple discovery models with diff...

Question

Flow not working on TPM Table sn_apm_tpm_discovered_technology_run_log

I tried to create an incident record using Flow, on trigger when a new record is inserted into TPM table sn_apm_tpm_discovered_technology_run_log. Somehow it's not work when I tested with a new record in this table. I checked there is no access or AC...

Question

syslog Context Map is making my life so much easier

System Log CAN be handy... if careless devs haven't already ruined it with absurd amounts of high volume log statements. Finding the origin of a given system log entry has always been difficult too.But with system log's Context Map you don't need to...

Article

Resolved! Remediation Target Rules

So, my vuln analysts are wondering if there is any way to have the remediation target use a base of when a VIT is assigned to a service now group. The reason being that the remediation teams are complaining because as certain items get assigned (lik...

Question

Resolved! Catalog Data Lookup Definition fields not populating when form loads

I set up a Catalog Data Lookup Definition for a catalog item so that the employee ID, job title, and email address auto-populate based upon the requester that opens the request. My issue is that when the form loads, those fields don't populate. Howev...

Question

How to create RITM backend using ATF

Hi,how to create a manual RITM from the backend using ATF?I need to follow this approach since the portal submission is blocked due to the Custom-type variable.

Question

How to send a Request back to last approver if the next approver has any queries ?

We have a use case that a Request should be sent back to last approver if the next approver has any queries/concerns on the Request. Example : If I raise a request and request is approved by my manager, in case my senior manager has any query, they c...

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Architect

Gate Keeper: Building Approvals into Your ReleaseOps Pipeline with Playbooks

Hold the door! On February 5, 2026 join ReleaseOps Product Manager Jon Lind and Workflow Product Manager Lisa Holenstein for an interactive Platform Academy session that shows how to combine automated deployments with human oversight when necessary....

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