ServiceNow Community

"Add" UI action

Hello all, I am trying to create an "add" ui action for a related list. When "add" is selected, it needs to open a list view of a custom table I created, in a separate tab. From there, the user needs to be able to select multiple records, select "add...

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Archive Request record along with connected RITM And Catalog Tasks 2 Years After Closure

Archive Request record along with connected RITM And Catalog Tasks 2 Years After ClosureI want to archive this i know there are archive rules what we can configure i want to understand how my ritm and sc tass also will be archived?Do i need to create...

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Why is there no reference from App Product Model to Business App?

Hi,I started playing around wit the DPR product a bit. Currently I'm exploring the possibility to create approvals within Release Phases. The overall functionality looks really nice, but I'm wondering why I can only select Users or Groups from the A...

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Next Experience UI – How to change the ServiceNow logo link target?

Hello Community,In the Next Experience UI, the ServiceNow logo (top left corner in the global navigation bar) currently redirects to the default homepage.In the classic UI, we were able to change this behavior using the system property glide.banner.i...

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How to segregate VA chat history across multiple portals for a same user in a MSP instance ?

Hi everyone, I'm working on an MSP instance of Servicenow where I have two portals under the same domain. Both portals have virtual agent (VA) enabled for Live Agent Chat.Chats are routed to different teams depending on which portal the end user is l...

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Virtual Agent

Tacton CPQ Servicenow Integration

I have a requirement where I need to integrate servicenow with tacton CPQ. Has anyone ever done this before? Can you guide me up?

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Flow Designer Issue: IF Statements on List Collector Fields Using Choice List

We have a scoped app where a person fills out a Record Producer on the Service Portal, and it populates a record in a custom table. That part works fine. But we are creating a flow that does various things when the record is first added to the tabl...

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Need Info on API - api/sn_ind_tmt_orm/serviceorder

Hello Team, I am using above API to create orders. This API is present on preprod but not on Prod.We have already order management plugin installed.Preprod Plugin Order Management installed version 11.0.0 Prod Plugininstalled version is 6.0.3 Can an...

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Application Menu Module / Logo link cannot directly open Next Experience Dashboard

Hello Community, I am working with the Next Experience UI and dashboards.I noticed the following behavior: When I configure an Application Menu → Module with link type = URL, I tried using the traditional dashboard link like:$pa_dashboard.do?sysparm_...

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My instance is not showing

Hi Team,Request your help retrieving my instance as all my learning is saved in it My dev/training instance is not showing.I have my instance extended .However when i open the instance it says site cannot be reached.please take a look at belowlink ht...

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Resolved! Send a grouped message

HelloI've created a table to keep track of loaned equipment. The table includes an end date and the equipment borrowed. I'd like to send a message to the person who has the equipment (asset=>assigned to) the week the loan ends. I've used Worflow stud...

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REST API - Asynchronous Authentication OAuth

Hi Community,I am building a POC Inbound integration and I would like to use flow designer and action called REST API - Asynchronous.Can you help me on how I can do this but require OAuth 2.0 for authentication?Thanks

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Jira Spoke integration Challenges

Hello All,I have configured the bidirectional Jira-Servicnow Integration using Jira spoke which is working but I'm facing some challenges while configuring and they are.. 1. When I'm commenting from Jira side at the ServicneNow side it's showing comm...

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How to access nic and nic.cmdb_ci field values using After BR?

Hi,I want to create relationship record between ip address and network table after discovery is completed. So, I wrote an after insert BR rule on ip address table and create a relationship record. Before creating relationship record i want to verify ...

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Create a Record Producer in ServiceNow that updates an existing user's record

I need to create a Record Producer in ServiceNow that updates an existing user's record instead of creating a new one. The fields that need to be updated are: Name, Time Zone, Schedule However, when I create the Record Producer, it currently creates...

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Customer Service Management
self-service