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Resource Consumption

We have an entitlement that we have marked Resource consumption as we do a manual calculation. But the model has usage coming in against it and I believe that is causing it to show non compliant in the License Usage views. It shows installs requir...

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Rearding creation of approval tasks

Hello, I have a flow named X--> when the request is submitted through catalog item according to the flow it first creates approval task after it is approved then it is assigned to other group.This is working as expected.So when i am creating the othe...

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Task 02: Create New Class validation failing

Hello,I have problem with Task 2 - Create CI Class. I can see "Mongoose webserver" class created with provided detail. It is extended from Web Server Class. But when I click "Validate Task", I get 3 observation & fails.Here is the screenshot for my ...

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How do I create and return a useable array of strings from an action in Flow Designer?

I'm working with a few different record types that have different "state" values that are all numbers instead of strings. As I loop through each returned record, I could simply look up sys_choice to get the string representation of the number, but th...

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ServiceNowのPerformance Dashboards の代替について

ServiceNow Performance DashboardsがVer,Xanadu以降からサポート対象外とNowサポートから回答いただいたことがあります。今後、ServiceNow Performance Dashboards が使えなくなることも視野に入れて代替機能の検討をしています。 Impact Instance Observerもありますが、他にどんな方法でServiceNow Performance Dashboards相当のデータ収集が可能かを調査をしています。そこで、以下を...

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is it possible to display catalog item based on the users belonging to particular assignment group

There is a requirement from customer where they want catalog item variables visible to two assignment group and for each assignment group there will be changes in variables. for example : Assignment group A and Assignment Group B if member of assignm...

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Best Practice 5_Security_TM: Proactively Invalidate Inactive Sessions

By Default , glide.active.session.timeout.invalidate.session property is set to false When glide.active.session.timeout.invalidate.session is not set to true, there can be a small interval of time where a timed out session is not invalidated (60 or m...

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ServiceNow CSA Exam requirements

I completed the below trainings in ServiceNow learning portal. Can I now register for the exam with the pre requisites completed ? Also, Is there any special discount or voucher available for the CSA exam ? Certified System Administrator (CSA) Learn...

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How can I build a Collaborative Work Management bord from non task tables

I understand that CWM is meant for showing the tasks. However approvers of various item (catalog items, risk assessment) are stored in sysapproval_approver. I would like to build a board for approvers. How can I do that. Is there any configuration gu...

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Can you install Workplace Service Delivery on PDI?

I would to evaluate Workplace Service Delivery applications but cannot install them. Why are these applications blocked?

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Best Practice 4_Security_TM: Limit UI Active Session Life Span

Use the glide.guest.active.session.life_span property to control the duration of an active guest's HTTP sessions. The glide.guest.active.session.life_span property enforces a maximum lifespan on active guest HTTP sessions, irrespective of their sess...

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Best Practice 3_Performance_TM: Use executeAsync() instead of execute()

Within your scripts like BRs, UI action etc - you may have observed, most of the time you have used execute method() when you are using RESTMessageV2 or SOAPMessageV2 to send the Request payload. ServiceNow recommendation is to use executeAsync()...

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Dynamic choices in multiple choice variable type

Hi, is there any way to set dynamic choice in multiple choice variable type. I have tried below client script that is working for select box type but not for multiple choice type. function onLoad() { var userEmail = g_user.email; var splitE...

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Read operation on table 'm2m_response_template_to_channel' from scope 'Global' was denied

Read operation on table 'm2m_response_template_to_channel' from scope 'Global' was denied. The application 'Templated Snippets' must declare a Restricted Caller Access privilege. Please contact the application admin to update their access requests. w...

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Add more column details under My task on resolve portal

Hi,I am trying to add more column details such as Exercise Name,Description,Goals & Objectivesfor recovery event record under my approvals on resolve portal .IN screenshot , you can see only Name , description,opened by & task type. I want to add mor...

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