ServiceNow Community

Create multiple RITM's at once in Service Portal using list of emails

Is there a way to create multiple RITM's under one REQ at once in Service Portal using a list of emails.Please note that we have 'Enable also request for' in the Requested For variable and that is allowing us to submit multiple RITM's at once however...

Question

Scripting Single Score Data Visualization

Is it possible to use a server-side script on single score data visualization for pa_dashboard?

Question

Big News: CIS – Data Foundations Exam Is Now Free – Here’s Everything You Need to Know

From December 15, 2025, to June 30, 2026, the CIS – Data Foundations exam will be offered free of cost for the first attempt.This removes the biggest concern many professionals had — the cost. If you already purchased the exam earlier, you can: Rais...

blog

Trigger ServiceNow Incident Survey in Microsoft Teams

I’m trying to integrate ServiceNow Surveys with Microsoft Teams, so that when an Incident is resolved, the survey is sent directly to the caller in a Teams chat instead of email. If anyone has implemented this or has sample patterns, scripts, or Flow...

Question

Resolved! Simplifying User-Based Filtering in Platform Analytics Dashboards

Hello everyone,I’m in the process of migrating our existing dashboards over to Platform Analytics, and I’ve run into a question about replicating an interactive filter we currently use on our Service Desk dashboard.In our legacy dashboard, we have an...

Question

FSM Dispature workspace -agent assignment

Hi all,I'm unable to assign the agent to my tasks in the dispatcher workspace ,sometime I can't see the white space and even if i have white space and skills are matched unable to assign them -Auto assign and assignment assistance is not working fo...

Question

Business Rule to Close Catalog Tasks when the parent Requested Item is closed automatically via API

Hi, I have been tasked with creating a business rule that will close associated catalog tasks when the parent RITM has been closed via an API Integration.I was wondering if anyone had ideas around the best way forward, whether there is something sim...

Question

Automate change request with change tasks creation for monthly patching activities

required help @Vasantharajan N @Ankur Bawiskar @Voona Rohila @WillieW @RaghavSh As I need to automate the standard change request creation every 2nd Friday of the month for the change templates that I have with me along with that change tasks also n...

Question

Add a custom message on attachment window when clicked on manage attachments

Hi team,how can i add a custom message on the attachment page without making changes on OOTB UI page of attachment.

Question

CMDB Data Manager Certification Policy

I am trying to create a certification policy. I need to get few field from the CI table and few fields from the related tables (I have custom related tables, but for instance lets take CI relationship as an example) to be validated.What's the best wa...

Question

how to restrict incident creation from calendar invites for DL

As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ? I am not able to restrict subject , as it can be any

Question

Removing search bar from portal home page

I want to remove the search bar from portal home page. When I remove it also deletes the banner. How can i just remove the search bar?

Question

Now Assist for CSM - Service recommendations for interactions

Reduce agent cognitive load during case creation by surfacing relevant service definitions based on interaction context Service Recommendation for Interactions is a Now Assist skill that helps agents select the appropriate service definition when cre...

Article
Case Management
CSM Configurable Workspace
Now Assist for CSM

CSA Expired

Hi, I have completed my CSA certification 3 years back and I am now looking to do Data Foundation. My Doubt is since CSA certification has expired, I am aware that I should retake my CSA (Which has made me Sad). My question is in upcoming days is the...

Question

GlideEncrypter API Deprecation and Issues with Scoped Application

Hi all, As many of you may know, ServiceNow has announced that the GlideEncrypter API, which uses the Triple DES algorithm to encrypt and decrypt strings, will be deprecated in the Zurich release (Q4-2025). They've recommended transitioning to “Glide...

Question